Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has been stable over the past 12 months.

How satisfied are employees working at First Advantage?

43% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible work from home options" ((in 68 reviews)); "The people were great and it was interesting" ((in 56 reviews)); "Benefits were good." ((in 36 reviews)); "Work life balance is good" ((in 34 reviews)); "Good culture and company values" ((in 31 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"One of the worst management it has." ((in 67 reviews)); "Low pay that is packaged" ((in 40 reviews)); "low salary for language speakers" ((in 32 reviews)); "There is literally no training except a few online courses." ((in 24 reviews)); "Lots of leadership leaving" ((in 22 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

What are the top reviewed First Advantage locations?

Atlanta , Bolingbrook , Indianapolis , Saint Petersburg , Fishers , Chicago , New York , Alpharetta , Sandy Springs , Dallas , Houston , Independence , Scottsdale , Columbus , Fort Lauderdale , Bloomfield , New Brunswick , Birmingham , Lockport , Gordonsville , Chesapeake , Yorktown , Kansas City , Queensbury , Rochester , Milwaukee , Fort Apache , Lake Havasu City , Detroit , Troy

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First Advantage

First Advantage reviews

3.3

43% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Oct 15, 2014

Former Employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A great deal of opportunity for self-starters.

Cons

Turnover impedes the strategic focus required for corporate success.

First Advantage Response

11y

Thank you! We value honest feedback to help us continue to transform the industry and the company. Many thanks!

1.0

Oct 9, 2014

Race to the Bottom

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Started out as a company with integrity (when it was LexisNexis) and sincere customer concern. Benefits were good. Working conditions were adequate.

Cons

Morphed into a company with little or no customer concern. No concern for the development of employees. Became just a call center with a drive to up-sell customers. Customer problems were left unaddressed. Morale went down the tubes. Management could care less as long as expenses were trimmed and customers were sold more and more, regardless of their needs.

3.0

Sep 25, 2014

Be careful what you sign up for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work/life balance, flexibility a plus.

Cons

Strong leaders have come and gone. Leadership is not as stable. The company mission really is to acquire as many companies as possible to increase their bottom line,. Training is a joke. Good Bonuses are non-existent.

Viewing 994 - 996 of 1,108 Reviews

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Jobs at First Advantage

Customer Success Partner- Retails, Hospitality & Entertainment

Customer Success Partner

Assistant Manager Concierge

Associate Customer Experience Specialist