Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has been stable over the past 12 months.

How satisfied are employees working at First Advantage?

43% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible environment, Work from home" ((in 71 reviews)); "The people were great and it was interesting" ((in 52 reviews)); "Benefits were good." ((in 40 reviews)); "Good culture and company values" ((in 32 reviews)); "good work environment for the employees" ((in 15 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 40 reviews)); "Low salary and nothing else" ((in 34 reviews)); "Poor leadership and management." ((in 23 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews)); "The supervisor has no training skills or professionalism." ((in 20 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

What are the top reviewed First Advantage locations?

Atlanta , Bolingbrook , Indianapolis , Saint Petersburg , Fishers , Chicago , New York , Alpharetta , Sandy Springs , Dallas , Houston , Independence , Scottsdale , Columbus , Fort Lauderdale , Bloomfield , New Brunswick , Birmingham , Lockport , Gordonsville , Chesapeake , Yorktown , Kansas City , Queensbury , Rochester , Milwaukee , Fort Apache , Lake Havasu City , Detroit , Troy

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First Advantage

First Advantage reviews

3.3

43% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Oct 22, 2014

ZERO rating is not low enough

Vice president

Recommend

CEO approval

Business Outlook

Pros

In general all of the pros are now gone. This used to be a good company but employees and clients will now tell you otherwise

Cons

Executive team is all new and ever changing. No leadership. Disrespectful and un appreciative of clients and employees. There is no vision, no direction, no bench strength. Most tenured employees have been replaced off shore and others have been RIFed for less tenured employees with little industry knowledge. Clients migrate and migrate again - from platform to platform - from vision to vision - from leader and goal to leader and NEW IMPROVED goal. Scooping out the guts to cut costs and go forward with an IPO and then it will really all collapse. The only reasons clients are staying is because their integrations are too complex to disengage and switch quickly.

1.0

Oct 22, 2014

Fed up

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work/life balance, work from home is supported - even encouraged.

Cons

Management communication from top down is poor. Benefits are expensive. 401K match is poor, options for benefits are limited and suboptimal. Most tellingly the company does not seem to care about its own future - being owned by a private equity firm the top management seems more focused on streamlining operations to sell for profit than investing in itself to improve service for clients and technology/innovation for employees. Very difficult to work for, frustrating and unrewarding.

1.0

Oct 16, 2014

Woman are treated very disrespectful and leadership is very unprofessional

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible work from home but that is going away. New leadership wants everyone centralized in the Chicago or Atlanta office

Cons

Disrespect of employees and temp workers allowed. New leadership knows very little about the screening business. They are just trying to get the numbers to look good so they can sell. Key knowledgeable people leaving I. Drives due to the way they are treated. Morale is horrible.

Viewing 991 - 993 of 1,108 Reviews

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Jobs at First Advantage

Customer Success Partner- Retails, Hospitality & Entertainment

Customer Success Partner

Assistant Manager Concierge

Associate Customer Experience Specialist