Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Advantage?

43% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible work from home but that is going away." ((in 75 reviews)); "The people were great and it was interesting" ((in 60 reviews)); "Benefits were good." ((in 41 reviews)); "Good culture and company values" ((in 30 reviews)); "good work environment for the employees" ((in 13 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"One of the worst management it has." ((in 68 reviews)); "Low pay that is packaged" ((in 39 reviews)); "low salary for language speakers" ((in 36 reviews)); "Poor leadership and management." ((in 23 reviews)); "No training." ((in 22 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

What are the top reviewed First Advantage locations?

Atlanta , Bolingbrook , Indianapolis , Saint Petersburg , Fishers , Chicago , New York , Alpharetta , Sandy Springs , Dallas , Houston , Independence , Scottsdale , Columbus , Fort Lauderdale , Bloomfield , New Brunswick , Birmingham , Lockport , Gordonsville , Chesapeake , Yorktown , Kansas City , Queensbury , Rochester , Milwaukee , Fort Apache , Lake Havasu City , Detroit , Troy

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First Advantage

First Advantage reviews

3.3

43% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

May 15, 2026

Great culture and learning opportunities, but low pay

Business process analyst

Recommend

CEO approval

Business Outlook

Pros

Great culture, lot of learning opportunities

Cons

Salary is too low for the job

First Advantage Response

1mo

Thank you for providing your feedback. We're glad that you've found the culture to be conducive to more opportunities to learn and grow. We also understand how important fair compensation is, and we truly appreciate you calling this out. We’re continually reviewing our pay practices to ensure they reflect the value and contributions of our employees. Thank you for all that you do!

3.0

May 14, 2026

Great people and benefits, but onboarding is challenging

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good people, good benefits and remote work

Cons

Tribal knowledge gaps make it difficult to onboard new hires

First Advantage Response

1mo

Thank you for sharing your feedback. We're glad that you've found the culture, compensation, and remote working structure to be positives in your experience with us. We know that there can be a learning curve when new hires come into another organization. We aim to always be a support to team members, especially as they navigate and acclimate to a new team. We encourage you to connect with your People & Culture Business Partner if further support is needed.

1.0

May 14, 2026

Remote work is a plus, but toxic culture prevails

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work is the only pro

Cons

Micromanaging, toxic work environment and too much focus on metrics

First Advantage Response

1mo

Thank you for providing feedback. We're glad that you found the remote working structure to be a positive experience. We're also sorry to hear that the work environment felt toxic and micromanaged with too much focus on metrics. While they're helpful data for us to understand our performance, we never want them to overshadow the culture of trust and collaboration that we seek to build and maintain. We wish you the best in the next phase of your career journey!

Viewing 10 - 12 of 1,108 Reviews

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Jobs at First Advantage

Associate Customer Experience Specialist

Associate Customer Experience Specialist

Assistant Manager Concierge

Customer Success Partner

Customer Success Partner- Retails, Hospitality & Entertainment