Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good benefits (Medical/Dental/Vision/401k matching/Sick Time / Vacation)" ((in 36 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 29 reviews)); "Great peers and coworkers." ((in 13 reviews)); "Great bonuses if you are in management" ((in 11 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 49 reviews)); "not all the stores have good managers." ((in 31 reviews)); "Long hours and nothing much else" ((in 24 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 17 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

1.0

Feb 1, 2016

Disappointing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Meeting new people & learning about products.

Cons

NO advancement opportunities. Poor management. Minimal communication (negative, if any). No direction from local or upper management. Poor training due to vast difference in corporate and store policy.

3.0

Jan 28, 2016

Changed For The Worse

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

This company was stable with decent pay as you built your pawn book. There used to be lots of opportunities to work overtime. They continue to ask a minimum amount per hours per week but are willing to adjust your schedule for something important. The environment varies in each store and depends heavily on the store manager.

Cons

Recent changes have taken place in regards to top management. The greatest change being the CEO. Under the old CEO employees were well compensated and treated with dignity. The new CEO is a cheap accountant who is only looking out for shareholders of the company and company's stock prices. This new CEO treats employees like cattle and implements budgets impossible to reach to avoid paying commission. He has gone as far as planning to pay less commission openly without disgrace. The company seems to be growing in the stock market because of the savings in unpaid commission and not in revenue as the the CEO implies. One of his tricks includes changing management pay system, taking away yearly contests such as the trip to Vegas, transferring employees with high pawn books to other stores to avoid paying them commission for continued interest profits, and taking away yearly awards dinner events for top performers. Also yearly hourly raises used to be $1, but now it's a joking 5 to 50 cents tops.

3.0

Jan 27, 2016

former employee

Human resources specialist

Recommend

CEO approval

Business Outlook

Pros

fun company to work for, environment is usually positive and leadership was good when I was there.

Cons

room for growth was very slow and raises were minimal

Viewing 595 - 597 of 837 Reviews

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