First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
1.0
Jul 15, 2015

District Manager

Recommend
CEO approval
Business Outlook

Pros

Lots of loyal employees

Cons

- Company lies to customers about interest fees gteoing so far as to hire a lobbying firm to craft legislation disguised as a "military pawn loan" bill that included a rider at the very end increasing the interest rate pawn shops can charge by 4%. Then instructing employees to lie to customers and say "we had to increase our rates, the new law requires it". - stores are unbelievably under-staffed. Payroll doesn't flex during peak times of the year (i.e. - holidays , tax refund season, etc.) - In the past 6 months 3 district and 1 regional manager have left and more are following

3.0
Jul 9, 2015

Supervisor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a nice company to work for no one always over your shoulder

Cons

Sold company to a horrible competitor with no warning which was so wrong to me a dedicated employee of 8 years

3.0
Jul 5, 2015

Rapid changes

Recommend
CEO approval
Business Outlook

Pros

Laid back atmosphere Profit sharing Less stress than traditional retail

Cons

The company is going through some rapid changes. This has led to a lot of good people leaving. There seems to be no structure in place.

Viewing 664 - 666 of 837 Reviews

Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.