First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
2.0
Jul 28, 2015

Used to be a great company

Recommend
CEO approval
Business Outlook

Pros

Ok pay, great vacation plan, Decent benefits, energetic atmosphere, challenging, discounted merchandise, somewhat ok hours for management and some opportunity for growth

Cons

Changes in recent structures has left the core of the company in shambles. Our core value of "We are family" has turned into "How can we pay people less and create more revenue." Recent changes in bonus plans for management has decreased pay across the board. Day to day business will wear a person down. Some of the customers are genuine people, most are lacking integrity and cannot be trusted. Upper management has their hands tied by new comers that honestly have no business being in this industry. This has lead to the crumble of the "Once, awesome company to work for."

3.0
Jul 21, 2015
Recommend
CEO approval
Business Outlook

Pros

You have the opportunity to assist & meet every customers need. Most of the time feeling very satisfied you have helped make someones day.

Cons

Recent change in upper management has drastictly changed the family feel of the company. Very cut throat type of approach all aspectics that effect the business.

3.0
Jul 19, 2015

Good

Recommend
CEO approval
Business Outlook

Pros

Very customer focused, good core values, pleasant working enviroment,never boring,great benefits,good training,

Cons

Higher Mng.ment comparing different markets expecting same results i.e. sales/loan performance etc.. in a very small town

Viewing 661 - 663 of 837 Reviews

Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.