Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good pay... pay based on salary and performance." ((in 50 reviews)); "Good Benefits" ((in 39 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 29 reviews)); "Great peers and coworkers." ((in 15 reviews))

What are the cons of working at First Cash according to real employee reviews?

"not all the stores have good managers." ((in 29 reviews)); "Long hours and nothing much else" ((in 22 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 14 reviews)); "Higher ups do not care about employees" ((in 13 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Jan 22, 2016

Decent Job

Collection representative

Recommend

CEO approval

Business Outlook

Pros

Collections Department offers Overtime Decent Pay Rotating Saturdays of only 4 Hours

Cons

Small Call Center So A Lot of Drama Management is SNEAKY and Never Direct!

4.0

Jan 1, 2016

Assistant Shop Manager

Assistant shop manager

Recommend

CEO approval

Business Outlook

Pros

Guaranteed bonus every month. Might be only $100 or could be $600 or more as ASM. But you will always have a bonus. Fun environment. No two days are the same. Always have Sundays off and 1 additional day and you get paid holidays off. Asm's make 3 shares of the store bonus and MGRs make 6 shares. Both are good numbers.

Cons

Pay rates and amount of bonus depends on the volume of your location. Some locations only do personal loans while others do Full Pawn loans, buy and sell merchandise and do personal loans. Pawn brokers only make 1 share of the monthly bonus.

1.0

Dec 14, 2015

Sales to demoted pawnbroker

Pawnbroker

Recommend

CEO approval

Business Outlook

Pros

No experience needed and McDonald's or any fast food chain may be a better option...

Cons

Raise 10 cent every year, no matter how productive yourself as an individual may benefit the company... big turnaround and plays a factor in raises... management all around is bad and higher above that gets worse. Especially corporate and any associated in those area

Viewing 73 - 75 of 837 Reviews

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Jobs at First Cash