Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good benefits (Medical/Dental/Vision/401k matching/Sick Time / Vacation)" ((in 36 reviews)); "Great people and team within your shop" ((in 33 reviews)); "commission can be good but if you're at a slow store don't expect much." ((in 31 reviews)); "Great peers and coworkers." ((in 15 reviews)); "Great bonuses if you are in management" ((in 10 reviews))

What are the cons of working at First Cash according to real employee reviews?

"Low pay and need to be mentally strong" ((in 49 reviews)); "not all the stores have good managers." ((in 32 reviews)); "Long hours and open 7 days a week" ((in 23 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

1.0

Mar 19, 2014

One of the poorest run companies I have ever worked for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I worked in the headquarters. Many of the people I worked with were top notch! Very knowledgeable and eager to make things work.

Cons

Horrible management! Projects would go on and on and on! Absolutely no project management. The entire PMO needs some serious help... or support from upper management.

1.0

Mar 16, 2014

Do not even bother!

Csr

Recommend

CEO approval

Business Outlook

Pros

Best reason to work here is set Sundays off, unless it's holiday season, then expect to work every day. No pros!

Cons

Customers who at times belittle you and as a CSR not being able to do anything about it. Management at certain shops suck! Training techniques implemented by some managers are a joke. ALOT of drama!

1.0

Mar 6, 2014

I though it was good job, but I ended being unsatisfied and disappointed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only good thing is that you always get your forty hour, they wanna keep you available to their business so you can keep their doors open for their own convenience.

Cons

Working at their pawn shop was the worst decision i could've made. You will never get promoted because pawnbrokers is a dead end in first cash instead you get moved around every pawnshop in the DMV thats how they lie to you about being promoted, moreover; if you are a good prospect the managers and supervisors would try to get rid of you because they always want to keep their old manager. As a result; Managers and supervisor are always the same people over 20 plus years you will never get promoted they are the same old heads. Poor proper training if they don't like you they will find reasons to write you up until they get you fired and they use their poor trainning against you. Health insurance sucks if you get sick company pays little for your medical care. Now they do not have health insurance at all corporate only cares about money and they do make a lot of money

Viewing 766 - 768 of 837 Reviews

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Jobs at First Cash