Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"The company has good benefits for their full time staff but for the part time people it is never a good thing because they are very limited." ((in 39 reviews)); "Great people and team within your shop" ((in 34 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 30 reviews)); "Great peers and coworkers." ((in 15 reviews)); "Great bonuses if you are in management" ((in 12 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 50 reviews)); "not all the stores have good managers." ((in 32 reviews)); "Long hours and open 7 days a week" ((in 23 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Jul 10, 2012

I love working here

Teller

Recommend

CEO approval

Business Outlook

Pros

Majority of the stores are closed on Sunday, they actually care about you, monthly bonuses, hours aren't too early or too late, and the job is basic. Oh yea, and a Q4 contest that is better than any other company I have worked for-vegas trip, domincan, other places, and cash prizes.

Cons

Sometimes can get boring, the insurance isn't as great as it could be, and some employees lack professionalism. But, what job isn't boring sometimes, has bad insurance, and some employees not up to par these days. Just saying.

3.0

Jul 9, 2012

Multifaceted Job in Fast-Paced Environment Helping Customers Meet Their Short-term Financial Needs.

Pawn shop manager

Recommend

CEO approval

Business Outlook

Pros

A pawn shop is a great place to work if you value helping others who need money to tide them over until the next paycheck. Many people appreciate the help they receive and truly try to redeem their property by the end of the loan (pawn) period. The shop hours are better than average for retail and the stores are closed on the major holidays. There are advancement possibilities and always a need for good industrious people. The company offers all of the usual benefits .

Cons

The pay is not great, in spite of the bonus potential every month. Many of our own employees have to pawn items in other shops to tide them over to their next check! Even when shorthanded, there is pressure not to grant overtime to those willing to work longer hours, but the work has to get down somehow. There is a stronger concentration from those above the shop level now on the bottom line instead of on the customer, which is reflected in the changes in the fee structure which occurred last year. In addition, there is now much more (unnecessary) paperwork to be completed!

3.0

Jul 9, 2012

good company. long hours but, it is fun and hey treat you right

Store manager

Recommend

CEO approval

Business Outlook

Pros

fun fun fun. meetnew people. never the same thing. everyday is different

Cons

o time for family on holidays...mandatory 6 day work weks and 10 hours a day.

Viewing 805 - 807 of 837 Reviews

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Jobs at First Cash