Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"The company has good benefits for their full time staff but for the part time people it is never a good thing because they are very limited." ((in 39 reviews)); "Great people and team within your shop" ((in 34 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 30 reviews)); "Great peers and coworkers." ((in 15 reviews)); "Great bonuses if you are in management" ((in 12 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 50 reviews)); "not all the stores have good managers." ((in 32 reviews)); "Long hours and open 7 days a week" ((in 23 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Jun 16, 2012

If you like to be overworked and underpaid, join CASH AMERICA now!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very interesting clientelle- thats about it.

Cons

Very low paying job, They start at $10.50 an hour in my region. This doesn't sound so bad for an unskilled job but considering that you are actually doing about 5 jobs and being worked like a mule its pathetic. Also, Cash America has a bunch of bs ethics and training classes that they send you to to try and make you feel like they "care" when in all actuality you are just a number. For example, I was fired for missing work due to documented car trouble and a hospital stay!!! Bottom line, Cash America makes all the money and you don't! Avoid them if possible, management is moronic at their best!

2.0

Jun 6, 2012

Its ok.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers are fantastic. Money is ok if you work for a good store !

Cons

They promote people who have no idea what they are doing. Their "Mentor" managers dont do anything , the assistants do all of the work. Market manager doesnt listen to his staff and only hears what he wants to hear. Manager can do whatever they please talk on cell phones, do transactions with customers outside of the store but thats a no no for anyone else. No time for family or to have a life. Expect to work 50 hours or more.

3.0

Jun 6, 2012

Good, but not great.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

OK payrate, about $14 hr, Sundays off.

Cons

They do have long hours.

Viewing 808 - 810 of 837 Reviews

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Jobs at First Cash