Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good pay... pay based on salary and performance." ((in 48 reviews)); "Good Benefits" ((in 36 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 34 reviews)); "Great people and team within your shop" ((in 34 reviews)); "Great peers and coworkers." ((in 13 reviews))

What are the cons of working at First Cash according to real employee reviews?

"not all the stores have good managers." ((in 30 reviews)); "Long hours and open 7 days a week" ((in 22 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "Higher ups do not care about employees" ((in 13 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

4.0

Nov 6, 2010

great staff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good working anvironment. about 7 work staff. good discounts on stuff after like a week of sitting on the shelf.

Cons

can not call in for aything.() have to be here all the time. (if full time) no overtime at all.

2.0

Oct 6, 2010

Not all its cracked up to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The non senior management co workers were the best thing about Cash America. During my time there I met many wonderful people.

Cons

It seems as if the senior management has abandoned the core values which once made Cash America a wonderful place to work. Management appears to be focused more on the bottom line and less on the dedicated employees that have worked hard to help the company attain the status it has today. Once upon a time the Cash America's management team showed genuine concern about its employees through there actions. Employee morale throughout the company is the lowest its ever been.

5.0

Sep 23, 2010

Cash America International is a great place to work, with an extremely competent management team and group of employees.

Senior financial analyst - past employee

Recommend

CEO approval

Business Outlook

Pros

There are many great things to say about working at CAI. They range from employee input to changes that happen around the company, to a very competant management team, to free covered parking and a free full employee excercise facility in the building...complete with free weithts, bikes, treadmills, a Universal and even showers. CAI also used the latest in system technology.

Cons

Probably the only complaint I had about working at Cash America is that the water in the lunchrooms was "tap" water, and not "bottled", or even "filtered". It tasted fine nonetheless.

Viewing 829 - 831 of 837 Reviews

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Jobs at First Cash