Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good pay... pay based on salary and performance." ((in 48 reviews)); "Good Benefits" ((in 36 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 34 reviews)); "Great people and team within your shop" ((in 34 reviews)); "Great peers and coworkers." ((in 13 reviews))

What are the cons of working at First Cash according to real employee reviews?

"not all the stores have good managers." ((in 30 reviews)); "Long hours and open 7 days a week" ((in 22 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "Higher ups do not care about employees" ((in 13 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

1.0

Nov 25, 2017

Dont work for this company

Store manager

Recommend

CEO approval

Business Outlook

Pros

Commission but that only makes up for there low pay

Cons

They dont care about you unless you benefitted them in special ways

1.0

Sep 13, 2017

Back Stabbing Joke of a place to work - Assistant Manager for 5 years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Defiantly not boring. Helping people as much as management will allow. Vacation and sick pay that is extremely hard to use.

Cons

Lies, back stabbing, no ethic. Just keep in mind with this company EVERYONE is replaceable. No one is valued. It doesn't matter how hard you work and how much of your life this job takes away from you, your head is always on the chopping block.

2.0

Aug 28, 2017

Manager

Recommend

CEO approval

Business Outlook

Pros

You never do the same thing every day. Lots of variety.

Cons

Company makes to many changes and they do not value employees. There motto is everyone is replaceable.

Viewing 19 - 21 of 837 Reviews

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Jobs at First Cash