Is First Citizens Bank a good company to work for?

First Citizens Bank has an overall rating of 3.7 out of 5, based on over 1,497 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 66% of employees would recommend working at First Citizens Bank to a friend and 64% have a positive outlook for the business. The best reviews about First Citizens Bank have been left by employees working as Intern , Business Systems Analyst and Financial Sales Manager .

Does First Citizens Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, First Citizens Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Citizens Bank. This rating has been stable over the past 12 months.

How satisfied are employees working at First Citizens Bank?

66% of First Citizens Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Citizens Bank 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at First Citizens Bank?

Bank Teller (30) , Customer Service Representative (30) , Financial Services Representative (30) , Sales and Service Representative (27) , Vice President (20) , Teller (19) , Analyst (16) , Business Analyst (16) , Business Banker (13) , Financial Sales Manager (13) , Financial Service Representative (FSR) (12) , Project Manager (12) , Associate (11) , Business Systems Analyst (11) , Personal Banker (11)

What are the pros of working at First Citizens Bank according to real employee reviews?

"The benefits are good they match 9% of my 401K and your are vested at 6% immediately." ((in 116 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 88 reviews)); "Pay was good and competitive" ((in 72 reviews)); "Work life balance is good" ((in 49 reviews)); "Unlimited PTO for all salary employees." ((in 27 reviews))

What are the cons of working at First Citizens Bank according to real employee reviews?

"All: poor management." ((in 75 reviews)); "No training to navigate the company." ((in 29 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 28 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 23 reviews)); "Upper management is disconnected from the branch and customer base." ((in 18 reviews))

What are employees saying about First Citizens Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Citizens Bank layoffs and their outlook for job security at First Citizens Bank in 2026.

What First Citizens Bank locations have received the highest employee ratings?

Asheville , San Diego , Greenville , Chicago , Greenville , Greensboro , Pasadena , Winston-Salem , Roanoke , Raleigh

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First Citizens Bank

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,358 total reviews)

Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Mar 15, 2023

OK first job out of college but horrible management & compensation

Funding manager

Recommend

CEO approval

Business Outlook

Pros

good entry into the finance wold but leave quick

Cons

poor leadership on the funding side aside from a select few. horrendous compensation. no bonuses or raises even after excelling annual personal goals and organizational goals.

3.0

Feb 13, 2023

Loved the “Team”

Insurance

Recommend

CEO approval

Business Outlook

Pros

Worked with a great team who were extremely talented and knowledgeable. The benefits and 401k are good, not great.

Cons

Didn’t feel like my opinion or voice was heard or mattered and was actually reprimanded for voicing my concerns. Management seemed oblivious and unconcerned about serious issues that needed to be addressed with staffing. Little opportunity for advancement and poor pay.

1.0

Sep 1, 2022

Toxic culture, poor leadership

Risk analyst

Recommend

CEO approval

Business Outlook

Pros

The 401k match was decent, but doesn’t make up for terrible maternity/paternity benefits (2 weeks!?).

Cons

If you are looking to work for a company with great leadership, a guiding purpose, strong communication, and a healthy organizational culture, then run as far as you can from First Citizens. This is a company run by people who appear to only have one goal: to make themselves even richer. Diversity is not appreciated or celebrated. Leadership skills are almost nonexistent. There is no effort in creating an environment of psychological safety where individuals can thrive and be their authentic selves. This is a top down culture where senior managers rule by authority, not by their leadership qualities. If you are a person of color or a woman, I do not believe that this company is a place where you will be given the opportunity to thrive.

Viewing 43 - 45 of 1,358 Reviews

Jobs at First Citizens Bank

Customer Service Representative I (Remote Phoenix, AZ)

Client Associate (part-time)

Bank Sales and Service Representative (Teller)

Customer Service Representative I (Hybrid Phoenix AZ)

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First Citizens Bank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

OK first job out of college but horrible management & compensation

Loved the “Team”

Toxic culture, poor leadership

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