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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,357 total reviews)
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Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Sep 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Plenty of PTO for work/life balance. Encouraged to volunteer and gives extra paid time to do the volunteer work. If you stand out and do great things, you will be noticed within the company and could excel. It is not frowned upon to be sick or take personal days.

Cons

They treat their systemic cultural problems as individual-performance problems. They can't or refuse to see the broken culture so the higher ups (Executive Level) will move management around, change job titles, re-organize branches or departments and write new strategic goals. Promoting within is something that they like to take pride in, however everything either goes through the recruiter or through word of mouth from management. The recruiter will send the qualified candidates information, but they have no say so as to who they think "should" be chosen. They tend to promote and hire people who are simply not qualified to do the job. Many of their leaders are young and inexperienced with a lack of leadership and management skills. This causes huge problems within teams because employees are taught to respect the manager, but this young and inexperienced manager doesn't know how to communicate effectively to his/her team. Internal promotions do not require a person to be the most "qualified", you just need to be the most "liked". The HR department likes to stay on top of any pressing concern, but will only address them if they get a number of people expressing the same concern. FCB is hiring upper management (Rock Stars) from WF, BOA and ST who may be turning this relationship bank into a "widget sales" bank.

1.0
Jun 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Very little to add here. Headquarters in Raleigh seemed great, but if you are not working in the headquarter market DO NOT WORK FOR THIS COMPANY

Cons

Worked for 5 different managers in 8 months. Turnover was terrible. No training. Very racist environment.

1.0
Aug 15, 2025

Horrible Experience With Terrible Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I got to keep my job when Silicon Valley Bank went under.

Cons

Most of my experience with this company has been a con. They have continued to remove benefits and find a way to pay us less. I haven't had a cost of living raise in years and essentially I'm working at a 25% pay cut. The leadership is terrible and will promote based on sucking up rather than merit. If you ask questions, you will be treated poorly. If you provide a different way of doing things, you will be treated poorly. I have been asked to manipulate and interpret data intentionally wrong to make certain groups look good, which I refused. Shocker, but I've been treated worse since then.

Viewing 16 - 18 of 1,357 Reviews

Glassdoor has 1,496 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.