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      First Hawaiian Bank

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      First Hawaiian Bank reviews

      3.9

      66% would recommend to a friend

      (262 total reviews)
      avatar

      Robert S. Harrison

      83% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      First Hawaiian Bank has an employee rating of 3.9 out of 5 stars, based on 262 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Hawaiian Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      262 reviews
      3.0
      Aug 29, 2018

      Bank is behind, and there is little room for development

      Programme analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are super nice, it's very easy to connect with them. Pace of work is "chill". I have never felt pressured. Managers care about you, really! Expectations are low.

      Cons

      - While many of the employees are smart and managers seem passionate about the company, most people in IT department lack competence. This is not their fault. Unfortunately, the leadership cannot recognize competence and it is therefore not incentivized. - Technology here belongs to 1990s, maybe early 2000s. - Pay is seriously sub-par. If you are offered a position, negotiate!

      1.0
      Aug 16, 2018

      Terrible Management

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Benefits: Dental, Health, Vision, 401K, etc. -Starting pay was $15/hours for tellers.

      Cons

      -Required to work on Saturdays and 10.5 hours on Fridays. -Push for referrals. -6 month long probation period for new Tellers. -Inconsistent management styles especially in regards to procedures and policies. -Outdated software. -Lack of access to customer information that would actually enhance customer service, but held back to give more duties to other useless positions. -Terrible credit/debit card support. Required to contact other department in regards to credit card information. Connects us literally to the same department customers call, wait times to get a hold of the department could take more than 15 minutes. Personal Experience: The assistant manager at the branch I worked at was a complete joke. Incredibly difficult to work with. He was so bad, every other branch knows about him and have made negative comments about his style. No one in my branch liked him, the trainers didn't like him, everyone just tolerated him. Rather than answering your question, he would ask the same question back to you in a sarcastic way. Who does this? The policies required us to get approval from him, and he always made a big deal about it. How is this clown even a manager? He constantly harassed me and talked down to me I am surprised.

      3.0
      Jul 25, 2017

      Good environment to work in

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was employed at an FHB branch for about 5 years. I loved it, for the most part. Great and fair bosses, coworkers were like family, there was always an understanding that there is always someone in upper management to go to if I ever had any problems in-branch as far as staff or management, all the bosses I've ever been under always had my best interest at heart - always open to hearing my feelings about my job and where I stood in the company. Very family like environment. Everyone treated each other like family and that right there was enough to not only make me stay as long as I did but it motivated me to always do my best work. Full medical, dental and vision even for part-timers. Half off buss passes, parking reimbursement, child care assistance program, mileage compensation for relief tellers, 401k, employee stock program, super fun employee appreciation party during Christmas, will pay for schooling if going to school for Business.. some of the great benefits FHB offers. Awesome place to work... if you live in a double-income household OR if you're a college student starting off looking to gain experience and don't pay for housing or much expenses. Better paying positions available if you already have a degree or certification.

      Cons

      Unfortunately, the pay was the biggest downfall. Great working environment was enough to make me stay as long as I did. But the extremely difficult-to-live-off-of pay rate weighed greater and was enough for me to let that all go. There are incentives and bonuses, but you'd have to buss your behind like crazy just to get a little extra and do it a lot for it to really see the difference. Bonuses are good but what you need is a constant decent income even more. While they spent lots of money treating high "Priority" customers who had large accounts with the bank to special treatment, a lot of front line especially long-time employees who serviced them were struggling to make ends meet. Tried applying at other departments/positions. Positions I did qualify for didn't have much difference in pay, only about a dollar more. To be straight forward, don't apply to be a Teller especially if you are living on your own and paying for yourself and children. You'll have a hard time with your budget, and like any job if you don't like your branch/staff, you will hate your job. Challenging job ok.. but not when there's no pay to back it up.

      Viewing 13 - 15 of 262 Reviews
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      ReviewsFirst Hawaiian Bank reviews

      Glassdoor has 279 First Hawaiian Bank reviews submitted anonymously by First Hawaiian Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Hawaiian Bank is right for you.