Pros
Amazing company infrastructure, IT department is definitely on the ball in keeping everything running smoothly. All networks, databases, forms are very professional and generally work well. The most paperless company I have ever worked for. Although its effectiveness in practice is debatable, they strive for standardization between all sites. Completely company-sponsored health coverage is nice. Certain team members were particularly outstanding to work with.
Cons
Where to begin? Exhausting, convoluted procedures for completing the simplest tasks. As other reviewers have noted: what takes a split-second anywhere else easily takes minutes, hours, even days if nobody responds promptly to your help ticket. This is frustrating for the employee, yes - but of shocking lack of importance to this company is the impact this has on the resident or applicant! Expect to be micro-managed like never before. In rare circumstances are on-site staff empowered to make authoritative decisions, almost ensuring a slow response to even urgent concerns. Practically, all this excessive surveillance just serves the function of shifting the chain-of-command. Site managers are more like assistants; assistants are more like leasing - all the real decisions are made off-site. Considering the extensive hiring and training process, there is a surprising lack of value or confidence placed in the employee. Instead of involving the whole team, regionals bee-line for the property manager's office and shut the door behind them. There is a constant feeling of being left in the dark. Very superficial, clique-based office environment - you will not succeed if you cannot (or are unwilling to) mesh with the existing "sorority" culture. Not to over-generalize, there are certainly competent, exemplary employees still working at First Pointe. I would advise readers to take shining reviews of this company, particularly recent ones, with a grain of salt. My belief is that they were motivated by overzealous "yes-men", enraptured (as some have mentioned) by the February conference. I find it interesting to remark, in passing, that a key organizer of that event and figurehead of the Rocklin corporate office has since left the company.