First Watch reviews

3.7

63% would recommend to a friend

(1,898 total reviews)
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Chris Tomasso

69% approve of CEO

61% positive business outlook

First Watch has an employee rating of 3.7 out of 5 stars, based on 1,898 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Watch employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Jun 12, 2024
Recommend
CEO approval
Business Outlook

Pros

2 days off in a row usually. good PTO. thats about it. oh and work mornings only, no nights ever unless you are a GM and have to stay until everything is perfect according to your director.

Cons

You're going to be stuck in the kitchen cooking the whole time instead of being an "operations Manager". While you cook they also expect you to fulfill all manager duties to perfection. You cannot have a higher labor cost than 16% of the sales of the day, so somedays youre going to have 1 cook and 1 diswasher so get ready to do everything BUT manage during the week because with the sales during the week you can basically run no staff. You CANNOT do basically anything before your director approves, you cannot fire people basically before having to do a 57 step process. They have AOR's now (areas of responsibilities) Kitchen Manager and FOH manager basically but even if youre a FOH manager youre still going to cook everyday and open the whole kitchen by yourself during the week. The 16% labor rule doesnt allow to have team members open and close the kitchen 7-3 regular 8 hour shift. You either have an opener or have a closer but you cant have both. They encourage to give adults with bills to pay 3 or 4 hours shift as cooks and sending them home with a total of 25 hours a week max basically after hiring people for a full time 40 hr per week position so turnover is terrible.

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First Watch Response
2y
We greatly appreciate this feedback because we are firm believers that when we know better, we can do better. We pride ourselves on our “You First” culture and are disappointed to hear your experience wasn’t a positive one. Every day we strive to show appreciation for our teams and listen to their concerns. Would you mind providing us with more information by calling our anonymous employee hotline at 844-484-8963? We appreciate you!
2.0
Dec 12, 2023

Toxic Work place

Recommend
CEO approval
Business Outlook

Pros

consistent income and scheduling, good hours

Cons

Never in my serving career or even professional career have I ever been spoke to as horribly as here,

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First Watch Response
2y
Thank you for taking the time to leave this feedback with us. We are sincerely hurt that you had negative experience working for First Watch. We wouldn't be where we are today without the wonderful people throughout our organization, so it saddens us that you did not feel that. We'd love to better understand your concerns so that we can thoroughly and properly address them and encourage you to call our anonymous employee hotline at 844-484-8963.
1.0
Aug 12, 2023

“You First” but not really

Recommend
CEO approval
Business Outlook

Pros

Business hours 7-2:30pm Decent amount of people to have a team Training is written out well

Cons

First of all, 7-2:30 is never the case. I was always expected to be there from 5-5 everyday sometimes longer without any breaks. No one was allowed breaks actually- if you wanted a break you better have been a smoker- even though smoking technically isn’t allowed either. You have to tell them when you’re taking your glorified week vacation at the beginning of every year and they have final say if you can take it on that day. Forget weekends off, days off, evening off, or any life outside of the restaurant. You have to pick and choose your battles with this company if you choose to see it through. For me - living basically at the restaurant day in day out was never what I signed up for. Would not recommend to anyone who doesn’t want to be a glorified cook or floater and anyone who wants to have a life outside of the restaurant. 0/10. Also lots of favoritism

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First Watch Response
2y
Thank you for taking the time to share this review. We’re firm believers that when you know better, you do better…so we really appreciate your feedback. We're so disappointed to learn about your experience as we strive to be “You First” in all that we do. Quality of life is important to us, and we want to better understand your concerns so that we can thoroughly and properly address them. We encourage you to call our anonymous employee hotline at 844-484-8963
Viewing 43 - 45 of 1,898 Reviews

Glassdoor has 1,926 First Watch reviews submitted anonymously by First Watch employees. Read employee reviews and ratings on Glassdoor to decide if First Watch is right for you.