First Watch Server/Waiter reviews

3.5

52% would recommend to a friend

(292 total reviews)
avatar

Chris Tomasso

49% approve of CEO

54% positive business outlook

Server/Waiter employees have rated First Watch with 3.5 out of 5 stars, based on 292 company reviews on Glassdoor. This indicates that most Server/Waiter professionals have a good working experience there. First Watch is rated in line with the average (within 1 standard deviation) by Server/Waiter professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

292 reviews
5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management, hours are great as they close at 2:30

Cons

Sometimes low pay. Its a breakfast/brunch place so people dont run uptbs that constitue high tips. Can expect around $175 a day in average

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First Watch Response
1mo
Thank you so much for sharing this information and for the five stars! We are thrilled to hear you have great management and enjoy taking nights off. We’re always working to improve the employee experience. Thanks again for your feedback!
3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

the money was very good

Cons

the manager was not very nice

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First Watch Response
1mo
Thank you for taking the time to share this feedback. It’s a bit upsetting to read your feedback on the management, and we encourage you to follow up. Please call our anonymous employee hotline at 844-484-8963 with your concerns. Your feedback will help them improve the experience of the employees. We look forward to hearing from you.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy serving, POS system is solid. Customers love the food and the menu is easy to learn. Host checks out customers, which saves you from running cards as a server. Good drink options to upsell.

Cons

Really intense server test, which includes memorization on “10 Commitments” that the company made up. You cannot earn tips until you pass this test. Small section, 3 2-top tables most of the time. Kitchen staff was constantly changing, with new training causing the kitchen to always fall behind. A/C was broken for an entire summer and had to walk through water puddles for a month from broken piping in the dish area. Lots of side work, and had many shifts were we rolled silverware for hours. We were even required to roll 100 rolls each on weekdays. One support shift(minimum wage with no tips), hosting, to-gos, and beverage is required per week, even when working 2 shifts in one week. Customers could pay with a QR code on the receipt, which would not work at times, so we would lose out on tips and not be compensated for our service at all. This happened on checks that were $100+ while I was there. Overtime was not allowed, so you were not able to work more than 5 shifts per week. Strict dress code, we were threatened to be fired if we did not buy the “correct shade of dark blue jeans.” Many servers struggled finding a pair that fit the standards and were comfortable, and spent hundreds of their own money to find them. A belt was also required, servers would be sent home if they forgot a belt.

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First Watch Response
1mo
Thank you for sharing your feedback. While we're glad you had a good experience with customers, it's helpful to understand your concerns too. Every day, we strive to show appreciation for our teams and listen to their concerns. Would you mind providing us with more information by calling our anonymous employee hotline at 844-484-8963? Thanks again, and we hope to hear from you soon.
Viewing 4 - 6 of 292 Reviews

Glassdoor has 1,926 First Watch reviews submitted anonymously by First Watch employees. Read employee reviews and ratings on Glassdoor to decide if First Watch is right for you.