Does FirstEnergy pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstEnergy employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at FirstEnergy. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at FirstEnergy?

31% of FirstEnergy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstEnergy 2.5 out of 5 for work life balance, 2.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at FirstEnergy?

Customer Service Representative (37) , Engineer (28) , Business Analyst (27) , Supervisor (19) , Analyst (13) , Manager (11) , Intern (10) , Meter Reader (10) , Project Manager (10) , Transmission Systems Operator (9) , Customer Service Representative (CSR) (8) , Customer Service (7) , Engineer II (7) , Journeyman Lineman (6) , Lineman (6)

What are the pros of working at FirstEnergy according to real employee reviews?

"great people to work with and knowledgeable managers" ((in 43 reviews)); "Salary is good." ((in 20 reviews)); "+ great coworkers" ((in 20 reviews)); "Has decent benefits and a pension." ((in 16 reviews)); "Good work environment" ((in 15 reviews))

What are the cons of working at FirstEnergy according to real employee reviews?

"Poor management, old thinking with no new blood, required tools ofr job not present." ((in 30 reviews)); "Can't tell what upper management actually DO." ((in 23 reviews)); "No work life balance here" ((in 22 reviews)); "Constant layoffs to save a dollar" ((in 13 reviews)); "Bad leadership, just laid off a ton of people but are giving raises to top executives and promoting more officers." ((in 12 reviews))

What are employees saying about FirstEnergy layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstEnergy layoffs and their outlook for job security at FirstEnergy in 2026.

What are the top reviewed FirstEnergy locations?

Akron , Reading , Fairmont , Cleveland , Shippingport , Greensburg , Perry , Morristown , Morgantown , Toledo , Oak Harbor , Erie , Fairlawn , Haywood , Brecksville , Youngstown , Pittsburgh , Dover , Holmdel , Jersey City , Dallas , Charleston , Martinsburg , Elyria , Columbus , Akron , Charleroi , Williamsport , Asbury , Boonton

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FirstEnergy

FirstEnergy reviews

2.6

31% would recommend to a friend

(86 total reviews)

Brian X. Tierney

13% approve of CEO

19% positive business outlook

Ratings by category

3.3

Compensation and benefits

2.8

Diversity & inclusion

2.7

Career opportunities

2.5

Work/Life balance

2.2

Culture & values

1.8

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

Reviews about "Culture"

Return to all reviews

4.0

Jan 22, 2026

Good benefits

Systems engineer

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, positive attitudes. Everyone is played back for the most part as long as you do you part and get your job done.

Cons

Upper management/ corporate always changing, doesn’t seem to know what they are doing. Says they don’t have money for anything than always hiring new directors but can’t hire new support staff?

4.0

Dec 27, 2025

For the last decade...

Claims representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are great. (PTO, VTO, 401k, Healthcare options don't seem terrible, and if you're lucky enough a pension.) Compensation seems to be fair, from what I for myself, friends and family. Networking and the opportunity of getting to know people has been an awesome experience. Overall I'd say managers and supervisors have been absolutely amazing. Heard the food in the Café is pretty good.

Cons

The interview process...awful, just awful. We were told we'll be doing "less with less" yet here we are years later still doing even more with less. Not having the option or opportunity to at least have a hybrid schedule. Lack of trust with upper management. Lack of transparency, yet it's preached that they are. Things are poorly communicated and implemented.

1.0

Dec 24, 2025

Not what it used to be.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits along with a defined pension.

Cons

The new executive leadership ruined this once great company. Employees used to be listened to for feedback and were valued as individuals. Now, executive leadership asks for feedback and doesn't act on it and every employee is just a number. Recent cultural surveys were a joke. The 'virtuous cycle' is essentially a downward spiral. Random layoffs are the new norm. One can question the CEOs loyalty considering he came from Blackstone, which owns 49.9% of FirstEnergy Transmission. Every decision benefits the executive leadership team and shareholders; not customers or lower level employees.

Viewing 4 - 6 of 86 Reviews

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Jobs at FirstEnergy

Assistant Business Analyst

Customer Service Representative

Customer Service Representative