I've had a fantastic experience working at FirstKey Homes so far. The welcoming atmosphere from day 1 made me feel right at home. The training provided was thorough and made me feel confident in starting my new role. The leadership team is very supportive and ready to help and encourage you in growing your skillset.
One thing I have really appreciated is their emphasis on maintaining a healthy work-life balance which shows how much they value their employees.
Work from home Equipment provided Open dialogue with upper management
Cons
Heavy workload Lack of coverage when a teammate is out Lack of proper training
FirstKey Homes Response
3y
Thank you for taking the time to provide this feedback. Our team values this insight greatly! If you would like to discuss this and ideas on addressing your concerns, I would love that opportunity. Kyle Walters kwalters@firstkeyhomes.com
Thank you for taking the time to post a review. If you would feel comfortable I'd love to hear some of your ideas on how we can be better. We are constantly working on improving but if there is something specific, I'd love to be able to pass along to the appropriate individuals. You can reach me, Kyle Walters at kwalters@firstkeyhomes.com
Shows empathy. compensation, diversity, gift cards
Cons
No training, high turnover rate, role not clearly communicated.- highly escalated call center. Residents are not satisfied. CSRs are typically unable to provide a solution.
FirstKey Homes Response
4y
Thank you for sharing your feedback! We have taken some big steps in bolstering our Training/L&D teams over the last couple months and hope to make this a best in class service.
Decent benefits package, opportunity to work cross functionally
Cons
Poor interdepartmental communication, little to no training - very sink or swim mentality, and there is no back up when you’re away so when you take time off it is very difficult to get caught up.