Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,432 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 139 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 102 reviews)); "Great Training" ((in 48 reviews)); "Work/life balance is good but the people are the BEST!" ((in 47 reviews)); "Great team and people to work with" ((in 45 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 124 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 52 reviews)); "Salary is low for the average" ((in 38 reviews)); "Poor leadership with no interest in employee development." ((in 38 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,364 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

5.0

Sep 3, 2024

Good company

Front desk manager

Recommend

CEO approval

Business Outlook

Pros

This is a really nice laid back job. The pay is decent given that you’re not required to do much except being courteous, friendly and apt to help a resident when needed. Truly one of the best companies I’ve worked for. The managers are respectful and pay is decent.

Cons

You may have to work non desired hours which can take a toll on your body.

FirstService Residential Response

1y

Thank you so much for taking the time to complete a review. We are thrilled you're enjoying your time at FirstService Residential, and appreciate all that you do! - Emily, National Director of Talent Acquisition

4.0

Sep 2, 2024

Culture

Portfolio manager

Recommend

CEO approval

Business Outlook

Pros

Drink the Kool-Aid, it's worth it.

Cons

Leaving was the biggest con.

FirstService Residential Response

1y

Thank you for taking the time to share your feedback about your experience at FirstService Residential! Best of luck in your future endeavors! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Sep 1, 2024

Its an awesome company to be working in, very supporting area managers.

Concierge

Recommend

CEO approval

Business Outlook

Pros

Interaction with Residents: Pro: You get to build relationships with residents, providing personalized service, which can be fulfilling and enjoyable if you enjoy social interaction. Predictable Routine: Pro: The job typically involves a consistent schedule and routine tasks, providing a stable work environment with little variation in daily duties. Valuable Networking: Pro: Working in a luxury apartment building may allow you to network with influential residents, potentially opening doors to other career opportunities. Employee Perks: Pro: Some apartment buildings offer perks to employees, such as discounts on rent, use of amenities, or other benefits that enhance your lifestyle. Varied Responsibilities: Pro: The role often includes a range of duties, from managing packages to helping with event planning, which can keep the job interesting and diverse.

Cons

Dealing with Complaints: Con: You may frequently deal with resident complaints, ranging from minor issues to serious concerns, which can be stressful and challenging to manage. Long or Irregular Hours: Con: The job might require long shifts, evening, weekend, or holiday work, disrupting work-life balance, especially in buildings with 24/7 concierge services. High Expectations: Con: Residents often expect a high level of service, which can create pressure to meet or exceed their expectations constantly, leading to job stress. Physical Demands: Con: The job can be physically demanding, involving long periods of standing, moving packages, or assisting with other manual tasks. Limited Career Progression: Con: The role may offer limited opportunities for career advancement, especially in smaller buildings, which could lead to stagnation if you're looking for growth.

FirstService Residential Response

1y

Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 355 - 357 of 2,364 Reviews

Jobs at FirstService Residential

Resident Experience Specialist