Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,433 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 127 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 103 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "Great coworkers to work with" ((in 38 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 127 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "No training and help from previous employees." ((in 44 reviews)); "Salary is low for the average" ((in 42 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,365 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,365 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

5.0

Jul 24, 2024

Great Company to Work For

Business partner

Recommend

CEO approval

Business Outlook

Pros

Empower their people. Commitment to Social Purpose. Abundance of learning opportunities for growth.

Cons

Communication at Property Level could be improved.

FirstService Residential Response

1y

Thank you for the feedback! We are so happy that you are having a positive experience in your role and enjoy being part of the FirstService Residential family. We take pride in our team and believe that we employ truly awesome individuals. Take Care! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Jul 23, 2024

A good start

Janitor

Recommend

CEO approval

Business Outlook

Pros

FirstServices is the basic concept of good work and stable work, from company guidelines, the values they profess in their guidelines to the high-end, quality image they have managed to build over time

Cons

In my opinion, every big, small or medium-sized company has things to improve, but from my vision and position, I do not get to observe any counterparts :)

FirstService Residential Response

1y

Thank you so much for taking the time to complete a review. We are thrilled you're enjoying your time at FirstService Residential, and appreciate all that you do! - Emily, National Director of Talent Acquisition

5.0

Jul 23, 2024

Fantastic Place to Grow and Advance

Community association manager

Recommend

CEO approval

Business Outlook

Pros

There are ample opportunities for growth with FirstService Residential. Career paths are clearly defined. The newly named FirstService Illinois President Brian Butler is steeped in integrity and has an exciting vision for the region that will result in a new way of viewing service to our clients and each other thus creating more success. If you are looking for a rewarding career that allows you to utilize a variety of skills and/or learn new skill sets, I recommend FirstService Residential to jump start a new career or invigorate a stagnant career in property management.

Cons

Like all organizations, training and development is ongoing. While this does not apply to all staff, the accounting department in my more than a decade experience lacks accountability and a true connection to the meaning of client services. I have no doubt under the new leadership this will be resolved through training and development that includes holding employees accountable.

FirstService Residential Response

1y

Thank you for your valuable feedback and sharing your positive experiences with FirstService Residential. We're pleased to hear of your growth and the opportunities you've encountered here. Your remarks about our accounting team are highly appreciated, and we take your candid opinions seriously. Creating a supportive work environment is our priority, and your experiences with effective leadership support our company's values. We look forward to improving our company culture and client services with Brian Butler's leadership. Once again, thank you for your dedication and contributions. – Rachel M. Eibl | Vice President, Human Resources

Viewing 403 - 405 of 2,365 Reviews

Jobs at FirstService Residential

Overnight Front Desk Staff