Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,427 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 126 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 107 reviews)); "Work/life balance is good but the people are the BEST!" ((in 46 reviews)); "Great team and people to work with" ((in 44 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 128 reviews)); "Management is bad but can improve" ((in 96 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 55 reviews)); "No training and help from previous employees." ((in 44 reviews)); "Salary is low for the average" ((in 39 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,359 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,359 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

3.0

Oct 12, 2025

Good to stay

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

If you want work-life balance, stay.

Cons

You can face favoritism or entitled staff. Just be their favorite. But it's not as easy as it sounds though.

FirstService Residential Response

7mo

Thank you for your feedback. We will review your comments internally to identify any areas where we can improve. - Emily, Global Director of Talent Acquisition

1.0

Oct 2, 2025

Not best benefits

Property manager

Recommend

CEO approval

Business Outlook

Pros

Great Regional Support Good Vacation and PTO time Ok Pay

Cons

Benefits not as good as other companies I’ve worked for Holidays not as good as other companies I have worked for Bonuses terrible

FirstService Residential Response

7mo

Thank you for taking the time to share your detailed feedback. We’re glad to hear that you’ve found value in our regional support, PTO, and vacation benefits. At the same time, we’re sorry to learn that you’ve been frustrated with aspects of our benefits, holidays, and bonus programs. Your perspective is important, and we take your comments seriously. This year, instead of the Associate Experience Survey, we conducted a Culture Survey to better understand concerns like yours. Feedback from our property managers and site staff is essential in shaping our action plans, and we’re committed to continuing to evaluate ways to enhance benefits, recognition, and communication across all roles and have recently rolled these action plans out. We will certainly continue to work closely with our leadership teams and call out the areas you mentioned here. Thank you again for sharing your insights and for the work you contribute every day. Your feedback helps us improve the experience for all associates. - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Oct 1, 2025

Who would have thought property management was for me

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

After 7+ years in the advertising industry, I would have never guessed property management was the industry for me. Since joining FirstService, I have never felt more empowered and trusted to do my job. I love the collaboration I get with my team, and leadership is great as well.

Cons

I work for the corporate office, so I really can't think of any cons. I have the best team, and get a hybrid work schedule.

FirstService Residential Response

7mo

It is gratifying to hear about positive experiences from our associates! We truly appreciate the time you took to give us this feedback and value you as a member of our team. Our values are the foundation that guides us, and we will strive for you to continue to experience these throughout your employment. All the Best! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 109 - 111 of 2,359 Reviews

Jobs at FirstService Residential

Overnight Front Desk Staff

Overnight Parking Attendant

Front Desk (Overnight)