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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      75% would recommend to a friend

      (2,359 total reviews)
      avatar

      David Diestel

      86% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Sep 29, 2025

      Great culture and very supportive

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Amazing culture -Helps anyways they can inside and outside of the organization -Amazing growth opportunities

      Cons

      They could be a little more transparent with any changes but for the most part they try to be as transparent as they can be. I know changes need to be handled delicately as there are a lot of people affected by them.

      avatar
      FirstService Residential Response
      8mo
      We are thrilled to hear that you've had the opportunity to experience our culture and positive work environment as that is something we strive for as an organization. Thank you for taking time to share your feedback and we love that you work here too! - Communications and Engagement Manager, Kaitlin Buccheri
      5.0
      Sep 26, 2025

      Grateful to Be Part of FSR

      Assistant general manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love working for FirstService! The onboarding process was smooth, and the onsite team provides excellent support. Corporate staff are also incredibly helpful. I have all the tools I need to succeed. Don’t be shy about asking questions, everyone is willing to help. The leadership team, from the General Manager to regional and corporate, is strong and supportive. I'm grateful for the opportunity to be part of this amazing team.

      Cons

      Pay structure varies by property.

      avatar
      FirstService Residential Response
      8mo
      We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Communications and Engagement Manager, Kaitlin Buccheri
      1.0
      Sep 24, 2025

      Reconsider applying

      Community association manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch from Vendors during lunch and learn.

      Cons

      Extended hours are between 50 and 60 hours a week. Very high turnover for CAMs Work Life balance is non existent, you will be told to, "come in on Saturday to complete work." Unprofessional comments in front of clients about the previous Community Association Manager during Board meetings. Inheriting accounts that are in complete shambles with many items incomplete, not organized, and multiple software platforms that were hobbled together at the last minute. Examples, work orders, violations, invoices not being loaded causing HOA clubhouse utilities to be disconnected. Plan on chronic stress, lack of trust, and manipulation by certain Regional Mangers to protect their own incompetence. Extremely toxic work enviornment.

      avatar
      FirstService Residential Response
      9mo
      We regret that you had a negative employment experience and will use this feedback to identify areas in which we can improve. - Emily, Global Director of Talent Acquisition
      Viewing 112 - 114 of 2,359 Reviews
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      ReviewsFirstService Residential reviews

      Glassdoor has 2,427 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.