Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      75% would recommend to a friend

      (2,361 total reviews)
      avatar

      David Diestel

      86% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

      Reviews by job title

      2K reviews
      3.0
      Apr 1, 2024

      FirstService Residential

      Assistant general manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diversity, HSA, Career Options, and Ability to Advance. Supportive HR staff. If you work as an onsite manager - you can make a decent salary by showing the Association the value you add to their day to day lives.

      Cons

      I don't think it is right for FSR corporate to say that employees can't earn 5 star annual reviews because "no one is perfect." FSR defines 3 out of 5 stars as "doing everything right." When I see a 3 star rating for a company, I don't think to myself, "there's a good company!" I keep looking until I find 4 or 5 stars. If an employee is outstanding, I give them 5 stars on their review because 5 stars should be outstanding, not unachievable.

      3.0
      Feb 27, 2024

      Hit or Miss with this company

      Porter/concierge
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of job opportunities within the company, especially in the field as a porter/concierge/handyman Assistant Property Manager Sammy Dee (NYC) is very responsive but everyone else takes a little longer to respond. Human resource in general are responsive Relocation is possible within the company since First Service cast a large umbrella around the US. Most of their jobsites are in up to date facilities/building

      Cons

      Human resource is not very helpful with in-house complaints. Payroll tends to mess up a lot. Especially with you tax withholding! Make sure to stay on top of that! General issue tend to be pushed back by the company. Response time are very lengthy FSR are only "nice" to you until you stand up for yourself which will eventually put a target on your back in the company.

      avatar
      FirstService Residential Response
      2y
      Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us! Providing feedback like this to your leadership team and direct supervisor is extremely valuable and we hope you feel comfortable doing so! - Kaitlin Buccheri, Communications and Engagement Manager
      2.0
      Sep 7, 2023

      Overworked and Under-Appreciated

      On-site property manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Carries some prestige, I guess. Benefits are OK, but salary is inadequate at the assistant PM level, unless its your first job and you live with your parents. Company has some enjoyable culture.

      Cons

      Overworked Underpaid. Annual raises an insult (2%!!) Take the fall for the portfolio managers who ignore the please from the coop and condo board for more communication and involvement, because you're the face on site.

      avatar
      FirstService Residential Response
      2y
      Thank you for providing your feedback on your experience with us. We will be sure to pass along your feedback to the appropriate groups, as we are always focused on continuous improvement. - Kaitlin Buccheri, Communications and Engagement Manager
      Viewing 130 - 132 of 2,361 Reviews
      Related searches: FirstService Residential jobs | FirstService Residential salaries | FirstService Residential benefits | FirstService Residential interviews
      ReviewsFirstService Residential reviews

      Glassdoor has 2,429 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.