Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 130 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 101 reviews)); "They give great training and development." ((in 48 reviews)); "Work/life balance is good but the people are the BEST!" ((in 47 reviews)); "Great work environment and people" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 128 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 57 reviews)); "Salary is low for the average" ((in 43 reviews)); "Long hours and demanding clients come with the territory." ((in 24 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

5.0

Jun 13, 2025

Great opportunity

Senior community manager

Recommend

CEO approval

Business Outlook

Pros

Leadership is amazing, flexible with time, promote work life balance, celebrate success, sincere coaching with expectation to grow. If I want to grow within, the leadership will help you get there. Understanding and most of all consistent

Cons

I would like to see more promoting from with in.

FirstService Residential Response

1y

Thank you for your thoughtful feedback! We're thrilled to hear that you’ve had such a positive experience with leadership and feel supported in your growth and work-life balance. We also appreciate your suggestions—promoting from within and involving team members in change initiatives are both great ideas. We’ll continue working on creating those opportunities. Thank you for being a valued part of the team! - Kaitlin Buccheri, Communications and Engagement Manager

1.0

Jun 11, 2025

Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You have the flexibility to choose shifts that work best for your schedule

Cons

There is no work life balance

FirstService Residential Response

1y

Thank you for taking the time to write a review. As we grow, we are turning our focus to new programs that support associate well-being and work-life balance. We appreciate hearing about your personal experience with us! - Kaitlin Buccheri, Communications and Engagement Manager

1.0

Jun 11, 2025

Worst job ever

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Hours, location, decorations in office are nice

Cons

Poor training, no structure, lack of communication, harassment, conflict often, unprofessional behavior and no accountability

FirstService Residential Response

1y

Thank you for sharing your feedback. While we’re glad you appreciated aspects like the hours, location, and office environment, we take your concerns very seriously. Issues around training, communication, professionalism, and accountability are not in line with our standards, and we’ll be sure to have open and direct conversations with leadership so they are aware of these areas you point out. Your input is important and helps us focus on making meaningful improvements. - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 160 - 162 of 2,361 Reviews

Jobs at FirstService Residential

Overnight Front Desk Staff

Overnight Parking Attendant

Front Desk (Overnight)