Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,433 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 134 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 103 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great company culture and core values" ((in 37 reviews)); "Great work environment and people" ((in 33 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 119 reviews)); "Management is bad but can improve" ((in 105 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 55 reviews)); "No training and help from previous employees." ((in 43 reviews)); "Salary is low for the average" ((in 38 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,365 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,365 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

1.0

Sep 12, 2025

Do not recommend!

Investment properties

Recommend

CEO approval

Business Outlook

Pros

Benefits are competitive within the industry.

Cons

If you enjoy getting bullied out of your job then this is the place for you! I have never been in a position, until this job, where I witnessed upper management call staff working under them, mocking and and talking poorly about other staff members. When you complain to HR, you will get fired. If you don't complain and endure the bullying from fellow team members, you will get thrown under the bus for things you didn't do. When you stand up for yourself, you get told by your supervisor 'if you don't like it, then just quit'. There is absolutely no employee recognition either. Worked there for multiple years and only one small raise, less than the cost of living yearly increase. Absolutely no room for growth or promotions within the investment properties side of the company.

FirstService Residential Response

9mo

Thank you for your feedback. While we are sad to hear about your experience, we will escalate your concerns to local and regional leadership. - Emily, Global Director of Talent Acquisition

1.0

Jun 18, 2025

Stay away from this money hungry US company

Assistant property manager (apm)

Recommend

CEO approval

Business Outlook

Pros

being employed yet underpaid is the only pro.

Cons

A deeply disappointing workplace experience. This company prioritizes acquiring contracts over supporting its employees or genuinely respecting its clients. Employee contributions, expertise, and dedication are largely overlooked. The focus is solely on client appeasement, often at the expense of staff well-being. It’s a high-stress environment where you're treated as just a number—expected to absorb pressure from all directions with little to no support. Unfortunately, this reflects not just the company, but issues within the industry as a whole. Proceed with caution if you're considering a role here.

FirstService Residential Response

1y

Thank you for sharing your honest feedback. We’re sad to hear that your experience did not meet your expectations and appreciate you highlighting these serious concerns. Supporting our employees and respecting their contributions is very important to us, and we are committed to creating a more supportive and balanced work environment. We take your feedback to heart as we continue to improve and address the challenges faced by both our team and the industry. - Kaitlin Buccheri, Communications and Engagement Manager

1.0

Jun 11, 2025

Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You have the flexibility to choose shifts that work best for your schedule

Cons

There is no work life balance

FirstService Residential Response

1y

Thank you for taking the time to write a review. As we grow, we are turning our focus to new programs that support associate well-being and work-life balance. We appreciate hearing about your personal experience with us! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 2020 - 2022 of 2,365 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Front Desk Overnight (Weekends)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)