Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,433 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 134 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 103 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great company culture and core values" ((in 37 reviews)); "Great work environment and people" ((in 33 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 119 reviews)); "Management is bad but can improve" ((in 105 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 55 reviews)); "No training and help from previous employees." ((in 43 reviews)); "Salary is low for the average" ((in 38 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,365 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,365 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

1.0

Dec 29, 2024

Irresponsible management

Concierge

Recommend

CEO approval

Business Outlook

Pros

Just an other usless inefficient corporate

Cons

Just hire and fire people for fun..no responsibility no prior notification nothing

FirstService Residential Response

1y

Thank you for your feedback. While we are sad to hear about your experience, we will escalate your concerns to local and regional leadership. - Kaitlin Buccheri, Communications and Engagement Manager

1.0

Sep 26, 2024

Worst experience yet

Property manager

Recommend

CEO approval

Business Outlook

Pros

if you love highly corporate yet very unproductive environments- this place is for you. if you love being just another number where no one gives a crap about you or what you do- you're in the right place.

Cons

where do i start- the executives are unresponsive - to the clients as well as their employees. no staff retention, because they will treat you like a slave and you will either get fired or will run away. the dozens (!) of absolutely useless hr trainings will take up a good chunk of your time. they will make you sing kumbaya daily! beware of anyone named Mark, just walk the other way. no wonder FSR has the worst reputation in the property management industry- just don't even bother. skip this one.

FirstService Residential Response

1y

We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience didn’t reflect the positive culture to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. All the best. - Emily, Global Director of Talent Acquisition

4.0

Sep 24, 2024

Supportive

Team leader

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment even though we’re all working independently.

Cons

The industry can be challenging working with residents.

FirstService Residential Response

1y

Thank you for taking time to leave us a review! We appreciate the feedback and wish you all the best in your future endeavors! - Emily, Global Director of Talent Acquisition

Viewing 2026 - 2028 of 2,365 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Front Desk Overnight (Weekends)

Overnight Front Desk Staff