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FirstService Residential

Engaged Employer

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,365 total reviews)
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David Diestel

87% approve of CEO

74% positive business outlook

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Do not believe any thing they tell and promise

Cons

My time at First Service Company left a sour taste in my mouth. From the get-go, it was clear that the company lacked a proper training program. There was no structured onboarding process, so new employees like me were left to figure things out on our own. It felt like we were expected to hit the ground running without any guidance, which was incredibly frustrating. What made things worse was the unrealistic expectations they placed on us. Despite our lack of training, we were expected to perform at the same level as experienced employees. Any mistakes were quickly met with criticism, even if they weren't entirely our fault. For example, I was once blamed for a machine malfunctioning, even though it was a technical issue beyond my control. The blame game was a common occurrence at First Service Company. Instead of taking responsibility for their own shortcomings, management would often shift the blame onto employees. It created a toxic work environment where trust was nonexistent, and morale was constantly low. To make matters even more unpleasant, there were instances of personal attacks on employees. Comments about appearance and hygiene were not uncommon, which made me feel incredibly uncomfortable and undervalued as an employee. Moreover, during my time at the company, I struggled to keep up with the workload due to the lack of proper training and guidance. As a new employee, I was not as familiar with the job as more experienced colleagues, which naturally affected my speed and efficiency. However, instead of providing support and understanding, the manager would warn me for "lacking a sense of urgency" whenever I didn't meet their expectations. Additionally, asking questions to clarify tasks or procedures was met with criticism, with the implication that I lacked the ability to resolve problems on my own. When it came time for me to leave the company, the termination process was handled in the most unprofessional manner imaginable. I was called into the office under the guise of a routine meeting while I was working on my daily tasks, only to be blindsided by the news of my termination. Despite being given a moment to collect my belongings, I was immediately asked to leave the premises, adding insult to injury. Overall, my experience at First Service Company was extremely disappointing. The lack of support, unrealistic expectations, blame culture, and unprofessional conduct made it a difficult place to work. I would caution anyone considering employment at this company to think twice before accepting a position.

2.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Employees are wonderful but rarely see them

Cons

Not much support from management. Little room to grow/get promoted. Pay is not great. Hours are 9-5 plus being on call 24/7 (no overtime pay)

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FirstService Residential Response
2y
We regret to hear about your employment experience and will use this feedback to identify areas in which we can improve. Thank you. - Emily, National Director of Talent Acquisition
1.0
Mar 25, 2024

Be ready for short employment

Recommend
CEO approval
Business Outlook

Pros

Good hours. Good buildings. More cons then pros

Cons

They will fire you without notice or warning. They just use people and fire you before your three month probation. Lowest pay in the industry.

Viewing 2029 - 2031 of 2,365 Reviews

Glassdoor has 2,433 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.