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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      75% would recommend to a friend

      (2,361 total reviews)
      avatar

      David Diestel

      86% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Feb 26, 2025

      horrible

      Front desk receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      horrible not a professional environment

      Cons

      horrible because they fire people a lot

      avatar
      FirstService Residential Response
      1y
      Thank you for your feedback. While we are sad to hear about your experience, we will escalate your concerns to local and regional leadership. We certainly don't want anyone having a horrible experience and understand that sometimes this may happen. Thank you for bringing this to our attention so we can find out more and take a close look at where improvements can be made. - Kaitlin Buccheri, Communications and Engagement Manager
      5.0
      Feb 26, 2025

      Resident Manager

      Resident manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      room for growth, compensation is good, flexability with position transfers

      Cons

      workload is heavier than most companies

      avatar
      FirstService Residential Response
      1y
      Thank you for taking a few minutes to share your positive experience whole working with us! We understand that workload is an area to focus on as we're always looking for the right balance of providing that exceptional white-glove service to our clients but also that unparalleled support and work/life balance for our associates. Thank you for this feedback. - Kaitlin Buccheri, Communications and Engagement Manager
      4.0
      Feb 25, 2025

      People are wonderful, but corporate doesn't seem that involved

      Night porter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful on-site team, understanding management, and non-strenuous work. Great early job or something for a college student.

      Cons

      Pay is determined by HOA rather than company, so performance does not affect pay raises. Corporate pays seemingly bare minimum attention to on-site locations, and has an internal culture rather disconnected from the reality of working on-site. Corporate is introducing new AI system that seems to be geared to replace some employees and make a worse experience for customers as well.

      avatar
      FirstService Residential Response
      1y
      Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us and certainly know how important our on-site teams are to the FirstService family. Thank you for all you do! - Kaitlin Buccheri, Communications and Engagement Manager
      Viewing 229 - 231 of 2,361 Reviews
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      ReviewsFirstService Residential reviews

      Glassdoor has 2,429 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.