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FirstService Residential

Engaged Employer

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)
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David Diestel

86% approve of CEO

74% positive business outlook

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
3.0
Feb 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Paid Time Off, Vacation Time, Friendly Residents.

Cons

Expected to cover shifts due to constant calling off of other workers, dealing with heavy packages.

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FirstService Residential Response
1y
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures and introducing new programs for associate well-being especially when it comes to coverage, workload, work/life balance, etc. We appreciate hearing about your personal experience with us and wish you the very best of luck in your future endeavors. - Kaitlin Buccheri, Communications and Engagement Manager
4.0
Feb 24, 2025

It’s ok

Recommend
CEO approval
Business Outlook

Pros

Plenty of Room to grow since they have many properties and locations

Cons

Cliquey, but not that bad

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FirstService Residential Response
1y
Thank you for taking a few minutes to share your positive feedback with us and hope you're doing well in your new endeavors! - Kaitlin Buccheri, Communications and Engagement Manager
1.0
Feb 24, 2025

It's a Mess

Recommend
CEO approval
Business Outlook

Pros

Culture can be nice with get together and fun activities

Cons

Turn over is not managed (VP calls is growing pains but they've yet to stop) I don't think a single person at this office has maintained their position during my years employed here, either moving to new departments in hopes of better management or leaving entirely. The blatant favoritism of half the staff and do as I say not as I do attitude from upper management is infuriating. Add to that the delegation of tasks to other departments due to high turn over makes working here not ideal to say the least. Community Managers have the best perks, but most are over worked while the AR/GL teams have the best management but she's so overworked getting a quick answer or assistance from her is almost impossible. The skeleton departments (sometimes only one person departments) make gaining assistance and taking time off headache inducing and near impossible as all time off has to be approved by supervisors. Despite PTO and vacation time being part of your 'perks'. My recommendation don't walk away from this but run, it's sincerely spiraled out of control in the past few years and I can't in good conscience recommend working here to anyone. Any VP who says you will give blood, sweat, and tears to a job needs to reevaluate how much they push their workers. I don't mind sweating but if I'm giving blood and tears something is wrong.

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FirstService Residential Response
1y
We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience isn’t reflect the positive culture of family to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. We hope you can feel open to sharing this feedback directly with your leadership team to collaborate towards improvement in the areas you called out. - Kaitlin Buccheri, Communications and Engagement Manager
Viewing 232 - 234 of 2,361 Reviews

Glassdoor has 2,429 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.