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Firstmark Credit Union

Engaged Employer

Firstmark Credit Union reviews

3.9

69% would recommend to a friend

(90 total reviews)
avatar

Wendy Cleveland

Not enough data to show CEO approval

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Career opportunities

3.7

Senior management

3.7

Compensation and benefits

Firstmark Credit Union has an employee rating of 3.9 out of 5 stars, based on 90 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Firstmark Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

90 reviews
1.0
Sep 30, 2023

What sucks more? People, process or pay

It manager
Recommend
CEO approval
Business Outlook

Pros

There was nothing positive about being here. The people in IT are awful. The CIO is the worst and to get paid trash on top of it should have been a sign.

Cons

Everything, read above. There was nothing good, fun or exciting on top of bad benefits and pay.

4.0
Sep 12, 2023

Great Company, Great Benefits. Internal Specialized training has a lot of room for improvment.

Loan operations supervisor
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, 401k match, and great culture so long as you're on the "correct" side of the culture. People that you work alongside are amazing, and caring due to the culture. Plenty of career growth opportunity, with a catch ( You either sink or swim if you move up through the ranks) Training regimen for new hires on entry level positions is exceptional.

Cons

Expectations Change, Multiple changes throughout the organization. No internal specialized departmental training regiment that allows you to flourish into your role. Executives proudly stand behind the sink or swim mentality, inevitably if you sink you become the problem. High turnover in call center department due to leadership, or lack thereof. Culture is that of Being happy to help one another, what this means is that you wear many hats in your role; once you pick up the slack, said slack becomes your responsibility. Message is always conveyed to be open minded, and speak your mind, however if you speak your mind and step on the wrong toes be careful because you could become the "problem". If you're in management you have a very high role in product development and project management, something that should come down to a project management specialist and not a manager of a department due to the small footprint of this organization.

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Firstmark Credit Union Response
2y
We appreciate your contributions at Firstmark and totally agree; our team members are amazing and caring. And you're right, we are committed to our shared values and our culture of trust and respect. We are continuously working to improve our employee and member experience with new technology, streamlined processes, and enhanced financial solutions. So having the right type and amount of training is essential. That’s why we use a variety of training techniques and tools including instructor-led classes (in-person and virtual), how-to videos, peer-to-peer coaching, and more. We thank you for your honest feedback. Many times, it is comments like these that help us improve our workplace. We will be sure it is shared with our leadership team.
Viewing 34 - 36 of 90 Reviews
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ReviewsFirstmark Credit Union reviews

Glassdoor has 93 Firstmark Credit Union reviews submitted anonymously by Firstmark Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Firstmark Credit Union is right for you.