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Firstsource Solutions

Engaged Employer

Firstsource Solutions Team-Manager reviews

4.9

96% would recommend to a friend

(9 total reviews)
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Ritesh Idnani

100% approve of CEO

99% positive business outlook

Reviews by job title

9 reviews
4.0
Dec 15, 2021
Recommend
CEO approval
Business Outlook

Pros

The main reason Firstsource is such a great place to work is by far, the people. My time at the company was filled with great moments and good friendships. The team and work environment is like nothing I have ever known. Ops management have a rewards system where you can be in on the chance of winning prizes every now and then which is nice. There is an engagement officer on site and also the office is located in a nice area. If you put your head down and put in the work you can be on a quick path to progression. Overall just really friendly people.

Cons

One of the biggest cons is the pay. The workload that you have to tackle can be heavy and stressful at times and the pay doesn't seem to match it. This is across all of the sectors of the campaign from being a CSA (customer service advisor) to Training, to being a Team Leader. The pay seems to be one of the biggest reasons people leave and from the very top of the company they seem to concentrate on getting people into the business by promoting unrealistic refer-a-friend schemes instead of listening to why people are leaving and reviewing their pay to keep them.

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Firstsource Solutions Response
4y
Thank you for taking the time to write a review. We’re pleased to hear you enjoyed your time at Firstsource and it’s great that you connected so well with your colleagues. We work hard to create a strong people culture and our Team Leaders and Engagement Executives play a key role in bringing this to life - it’s good to know you liked the events and activities. Our call centre environment is fast paced and high energy, and our compensation and benefits package is designed to reward good performance, provide help and support, and a whole host of perks and discounts. We love to promote from within and actively encourage our advisers to step up and try out a team leader role to see if it’s a good fit for them before committing to the role. We are always open to feedback and welcome your comments on pay – we will take this forward and look into it further. Thank you again and good luck in your future career.
5.0
May 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Award Winning, Engaging, Innovative, People centric

Cons

No cons to comment on

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Firstsource Solutions Response
5y
Many thanks for your review, it is encouraging to know that you recommend us as an employer. We are delighted to hear how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Wishing you a fulfilling career with Firstsource.
2.0
Dec 10, 2020

Nothing

Recommend
CEO approval
Business Outlook

Pros

Safe. Reliable. Tenured. Good boss

Cons

Not enough money. Work life balance

Viewing 4 - 6 of 9 Reviews

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