Fiserv Client Service Analyst II reviews

3.1

40% would recommend to a friend

(235 total reviews)
avatar

Takis Georgakopoulos

Not enough data to show CEO approval

35% positive business outlook

Client Service Analyst II employees have rated Fiserv with 3.1 out of 5 stars, based on 235 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

235 reviews
2.0
Jun 4, 2013
Recommend
CEO approval
Business Outlook

Pros

They hire anyone; If you can use a computer, you're hired. They offer paid time off, you earn about 12 hours a month.

Cons

Company thinks a 1-2% annual raise is great. Other than an annual raise that you only receive if you are meeting the company goals, you will not get a raise unless you move to a higher position. They will train you in multiple things within your department or cross-train you in multiple other departments, which you have no say in if you want that or not, you also do not get a raise for being either of those. So if you're trained in multiple things, you're obviously good at picking things up and capable of performing. But if you don't work the same job each day. Only working what has the highest predicted volume, how can you really get fast at something? How can you meet goals if you never get fast? How can you move up to get a raise if you can't meet goals? Upper management don't care, or even see the problem with this.

1.0
Jun 8, 2011
Recommend
CEO approval
Business Outlook

Pros

It's a job. Some great people in the trenches. Used to be a really good company; is that a positive?

Cons

Intimidating environment due to constant layoffs and acquisitions, which create massive redundancies. Little to no training. Pay sucks. Benefits suck worse--few to none. It's such a big company that one division's messes become the messes for all to pay the price. Even the customers are intimidated as the number of providers to banks & CUs are getting fewer and, as such, the service gets worse. Can you speak Hindi?

4.0
Mar 9, 2011
Recommend
CEO approval
Business Outlook

Pros

It seems Management, is taking the approach to establish a better quality of life and service for it's customers. The new format will be the new model for all business units.

Cons

Although the past few years was no cake walk; Fiserv is heading in the right direction to improve technology across the board. Very open to open to new ideas and growth.

Viewing 232 - 234 of 235 Reviews

Glassdoor has 11,847 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.