Fiserv Client Service Analyst reviews

2.9

93% would recommend to a friend

(30 total reviews)
avatar

Takis Georgakopoulos

Not enough data to show CEO approval

99% positive business outlook

Client Service Analyst employees have rated Fiserv with 2.9 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Client Service Analyst professionals have an average working experience there. Fiserv is rated 21% below average by Client Service Analyst professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

30 reviews
1.0
Oct 4, 2013
Recommend
CEO approval
Business Outlook

Pros

-You'll get to travel, if that's something you enjoy. -As a brand new college graduate, you'll get a job and the pay isn't bad to start (until you realize you deserve to make more money)

Cons

-Pay. They start you around 38k or so, which isn't bad for a recent college grad. But you soon realize that it is not competitive for the industry, and you're generally solving software issues for customers and data centers that make significantly more money than you do. Raises are a max of 2% a year...which is bad. This is the main complaint of any Fiserv employee. Most of the talented people leave Fiserv after a year or so, and make about 15k more a year for a competitor or Fiserv customer. -Training: Most people here don't go to school for anything computer or software related, they essentially hire you and train you from the ground up. That's good, except the training is very unorganized, very little for the expectations they have for you, and it won't be easy or enjoyable for most people who don't know much about computers. -Morale: You aren't making much money, you're working in a stressful environment, and the senior analysts that you rely on for help are either too busy or just plain lazy. You'll be troubleshooting issues way above your skillset, working through lunch or after work hours, there will be nobody available to help you....and you'll be troubleshooting issues that the customers IT manager (making 70k a year) wasn't even able to resolve. It's frustrating, to say the very least. -Advancement: If you love the software, don't mind about low pay, and learn the product, it is possible to move up to a manager or senior analyst role. But, as I said, most people leave long before that, and if you do make it that far, it's pretty normal to have senior analysts that have been in the same job for 10-15 years and still make less than 60k.

1.0
Apr 25, 2013
Recommend
CEO approval
Business Outlook

Pros

It is a Paycheck... but not much more

Cons

You have to provide your own office supplies. My computer is over 8 years old, and still using a CRT monitor. You actually have to wipe down the sink and mirror after you wash your hands. They are so cheap they do not replace the toilet paper if it runs out in the middle of the day, you seriously have to check before you sit down.

3.0
Mar 18, 2013

frustration

Recommend
CEO approval
Business Outlook

Pros

Pay is very good for the Lincoln area. Well established company and leader in providing software for financial institutions across the globe.

Cons

It's kind of a sink or swim situation. Did not feel I had the support of my managers. Wait times for incoming phone calls is much too high. Morale is very low.

Viewing 25 - 27 of 30 Reviews

Glassdoor has 11,850 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.