Is Fiserv a good company to work for as a Client Technical Support Associate?

Client Technical Support Associate professionals working at Fiserv have rated their employer with 2.9 out of 5 stars in 249 Glassdoor reviews. This is a lower than average score with the overall rating of Fiserv employees being 3.0 out of 5 stars. Search open Client Technical Support Associate Jobs at Fiserv now and start preparing for your job interview by browsing frequently asked Client Technical Support Associate interview questions at Fiserv .

Does Fiserv pay Client Technical Support Associate employees well?

Client Technical Support Associate professionals rate their compensation and benefits at Fiserv with 3.1 out of 5 stars based on 249 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Client Technical Support Associate salaries at Fiserv.

What are the top reviewed jobs at Fiserv?

Software Engineer (300) , Senior Software Engineer (255) , Project Manager (241) , Customer Service Representative (195) , Manager (180) , Business Analyst (176) , Director (171) , Software Developer (155) , Tech Lead (153) , Analyst (139) , Specialist (120) , Product Manager (97) , Technical Lead (83) , Business Consultant (66) , Senior Associate (65)

What are the pros of working at Fiserv according to real employee reviews?

"Good work life balance and can manage healthy personal life" ((in 845 reviews)); "For the most part the people that you work with and for are really great people." ((in 566 reviews)); "benefits are good but medical is a bit expensive" ((in 506 reviews)); "Good pay They are very flexible and will work with you" ((in 374 reviews)); "work and culture is good" ((in 312 reviews))

What are the cons of working at Fiserv according to real employee reviews?

"Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." ((in 607 reviews)); "Middle and higher managers don't have the power to make decisions for the benefits of their associates." ((in 250 reviews)); "Does not support remote emps Mandatory 5days in office Massive layoffs Project backlogs 2+yrs due to loss of staff" ((in 240 reviews)); "Senior leadership is of no use and just not brings any value or solution to the table." ((in 222 reviews)); "Blames managers for poor upper management" ((in 164 reviews))

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Fiserv Client Technical Support Associate reviews

2.9

38% would recommend to a friend

(249 total reviews)

Takis Georgakopoulos

Not enough data to show CEO approval

33% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Compensation and benefits

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.5

Work/Life balance

Client Technical Support Associate employees have rated Fiserv with 2.9 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most Client Technical Support Associate professionals have an average working experience there. Fiserv is rated 21% below average by Client Technical Support Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

249 reviews

3.0

Mar 6, 2019

Loved the job, but not how they treat you for trying to help customers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I liked that it was an office environment and that some of leadership really cared about you.

Cons

Most of management only cared about meeting timed goals instead of actually making sure that the customer's understood what was going on with their banking situations.

1.0

Feb 28, 2019

Very difficult job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay and set schedule

Cons

The management is awful and the job is a lot of pressure. Way to many commitment checks and is impossible to learn authentication and none of the managers are on the same page when it comes to the rules of the call center . Do not do this job endless you want to be fired very soon.

Fiserv Response

Fiserv is committed to being an excellent place to work by listening to feedback from our associates. While this post regarding our call center location concerns us, we appreciate your bringing this to our attention as we strive to continuously improve our work experience for all associates.

5.0

Feb 26, 2019

Good Pay, good hours, bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay and hours were good. They started you at 16.00 an hour and most shifts were anywhere from 8am-4:30pm to 10am-6:30pm Monday-Friday.

Cons

The main director for the area I worked on was not good. The calls sucked. Majority of the time you were getting yelled at for things you couldn't control. Then the base your stats on surveys from customers, if you got a bad survey for something you couldn't change you were held responsible for that.

Fiserv Response

Thank you so much for your ongoing efforts serving our customers! Thank you for sharing details about your personal experience as we strive to continuously improve our work experience for all associates.

Viewing 208 - 210 of 249 Reviews

Jobs at Fiserv

Client Support Specialist

Direct Express Operations - Client Experience Specialist

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Fiserv Client Technical Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Loved the job, but not how they treat you for trying to help customers

Very difficult job

Good Pay, good hours, bad management

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