Fiserv reviews

First Data culture is the worst thing I ever experienced in a job, just read the comments of other folks here, its not just me repeating the same story. -They used to make us work long hours (12.. 14 hours a day in my case) and it was never enough, never we had compensation for this extra time spent. -When was time of performance reviews we had to defend our self review against our direct manager, this only to get a "meets expectations" rating, if you were not good at explaining why you deserved a good rating then you'll probably be given with a "meet most" if you were lucky. The whole process is made to set you up for the lower rating possible by setting unrealistic goals, this to justify a 0% increase amount for the next period. -Sometimes on my team, which was so disorganized, our PO used to yell when things were bad. -At some point after First Data came in, they installed a software called sapience in our computers, this "tool" as they call it, measured every minute you were working, your manager can see how much time you are using visual studio, intellij, web browser, office suite, email, meetings and so on and have the ability to take reports and all this things. Literally, if you go to the bathroom it all gets recorded. Just like having your micromanager boss looking over your shoulder all day long. -The payment was not good, but of course they made me feel I was over paid, and I had to give more and more all the time (Salary raises were about $40 or $60 a month when I was lucky), that was ridiculous. -Our computers were installed with a lot of security related software which made them so slow to the point of being almost unusable, CPU was always running at 100% + also consuming all the memory (I understand them, they had to make sure no employee steals anything... we were seen as potential thieves :P...) -Security and behavioral trainings were run very often, all of this just to make sure you understand that you shouldn't even think to steal a pencil. -For the folks in the US, they as we all know were forced to move to NJ in most cases, leaving behind their lives.. really? for me is a baseness that a company does this to 1000's of employees that helped to build a company for that so many years. -Last but not least... bonus? what is a bonus? someone seen this? maybe the vip's... -I can keep writing, but I guess this is enough for now. Note for current employees: There are hundreds if not thousands of great opportunities outside, just look and you will see that you will find a great place somewhere else! You welcome!

The cons for this company started pretty much from day one. I was lied to in the hiring process by both the recruiter and the manager I interviewed with. They misrepresented how the job would actually go and no one really explained what I would be doing entirely until I started training. I knew I would be taking calls, but I couldn't tell you what kind of calls I would be taking. Everything was pretty much vague. That should've been the red flag to not pursue. On top of that, they downplayed how the overtime went. They made it seem like mandatory overtime almost never happened and was all optional when in actuality, our department has been mandatory overtime for the last 3 years with the exception of a couple of weeks here and there. I was not the only person who was lied to during the hiring process. Others in my group were either lied to about the job being hybrid when this job is not able to be done from home at all or the overtime as well. It seemed like pretty much everyone was lied to about something out of the 25 people they hired on. Full disclosure, I would not have accepted the job had either one of these people been honest. Despite being completely lied to, I tried to make the job work and talked with multiple individuals. It seemed like there was nothing they could do based on the policies that were in place. Not once did my group have a supervisor and we had a manager change the moment we started receiving calls. It was like all of sudden, here you go! Unfortunately for our new manager, I had lost complete trust and faith in this company that there was nothing he could do. I was literally only going to stay in my position until I could transfer to a different department where I could make it work. The group that was hired on before ours didn't receive one of their paychecks and was told it would go on the next due to someone in management dropping the ball completely and not submitting. From what I understood, they wouldn't cut them checks. Then when that next paycheck came in, those 2 weeks weren't on it. I'm unsure if anything was done afterward, but that was the last I heard of it. Along with all of this, I found out that the turnover rate for our department is extremely high. For $20 an hour, this shouldn't be happening. I can't speak for the other departments, but the department I was in was so disorganized. Ironically, when I left, I wasn't going to even say anything about my experience there and just move on with my life until I received a call from my ex-manager. This was someone I didn't have a single issue with beforehand since he was only our manager for about a week, but he handled the call extremely poorly and left such a bad taste in my mouth that I would not recommend anyone work for that department at all. He made light of my disability and tried to say my problem was essentially "a lack of faith in myself". No, my problem was a lack of faith in this company due to all of the awful things that had happened from the get-go.