Fiserv reviews

3.0

44% would recommend to a friend

(10,711 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,711 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Sep 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Really can't think of one.

Cons

New policy from upper management is to fire you if you refuse to move to the city where your boss is - typically Omaha. They're losing all of their talented people but are not replacing them, just piling their work on top of the already overloaded people who are left. No work-life balance. You're expected to do changes between midnight and 5am every night, then show up at the office the next morning. And your badge swipes will be checked to be sure you stay at the office for the full 8 hours

1.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

- the company used to have great values up until the first data merger

Cons

- since the merger there has been a major exodus of talent with no consideration of client impact or the impact is employees who remain. - first data employees are taking over all of fiserv jobs with no real knowledge or skill on how fiserv works. - poor pay and benefits compared to the amount of work - poor middle management. They undermined VPs and work for their own benefit versus the companies. - no flexibility or trust towards employees - CEO constantly talking negative about its employees for speaking their mind instead of making positive changes for the company. - they always win award with poor employee and client surveys.

2.0
May 10, 2023
Recommend
CEO approval
Business Outlook

Pros

There are some really good and talented people that work here. It obviously is team dependent but I have been fortunate enough to be on a strong team. Depending on your team, you might have some good learning opportunities as well and the analyst program allows you to rotate which is a nice plus. Also, stock price has done nothing but go up since joining here so I guess that’s always a good thing. Think we are much better than any direct competitors.

Cons

Mostly reiterating a lot of what was already said here. For starters, many of us that were hired in the Analyst Program accepted the job with the understanding that they would be on a Hybrid working schedule. This was taken away with the “Operational Excellence” message and 4 days RTO with absolutely no flexibility at all. I am sure this will eventually go to 5 days. None of it makes sense considering most people don’t even collaborate with their teams as their spread out across different offices. We are all forced into the office to just go sit in on Teams meeting. Parking lots are overloaded and you have to wait to use the bathroom. Being in the office the last few weeks has just been depressing and you can feel how low the morale is. A lot of teams are also tracking hours and monitoring the badge swipes in and out of the office. Many of us have Sapience installed on our computers tracking exactly how much we are working throughout the day. It seems that senior management have 0 trust in us getting our work done. In a lot of ways, it feels like I graduated college just to get sent back to elementary school. Overall, while there are a lot of great individuals and some really good teams, people at the top of Fiserv are destroying the culture here and everyone feels it. We are a Fin-TECH company, yet the culture feels like we are running a bank in the 80’s. Tech people want WFH/Hybrid options and they value flexibility in how they work. Fiserv has hired a bunch of Tech Analyst in the past year and I know many of us don’t appreciate this old fashioned banking-like culture. Our leadership should put more effort into embracing the “tech culture” and start to appeal to the younger generation as well.

Viewing 61 - 63 of 10,711 Reviews

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