Fiserv reviews

3.0

44% would recommend to a friend

(10,711 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,711 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Jun 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Learning and experience working in big tech.

Cons

- Sapience. There have been many review on this and rightfully so. The company tracks every keystroke and click and uses it to determine how productive you are. It gives me a very bad feeling that company is doing this. It will affect your raise and performance review. It's also inaccurate when on long phone calls or meetings and when not using the computer so much but doing work related activities. - Difficulty in getting anything done. Draconian security restrictions (such as websites you can/cannot visit), bureaucracy, and red tape tape mean getting anything done is very difficult. Especially when getting setup your environment for first time or taking on a new projects. - The pay is way below industry industry standard. (1-3% pay raise is common, don't expect anything more.) At the same time CEO and upper management have absurd compensation packages paid in stock and stock options. The CEO and President announced they were giving up their base pay because of Covid but only get paid <4% of their total compensation in Base salary. - No 401k Match and no stock purchasing plan. They cut this because of the pandemic even though revenue and EPS are growing. It's doubtful this will ever come back. - Some of the Managers are toxic people that are only focused on pushing as much productivity out of you. Asking that you work weekends and overtime. - Layoffs are common. - Frequent and long unproductive meetings. Frequently spend over half the day in meetings.

2.0
Jun 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Team was great, very knowledgeable people that can be very dependable, open to learning and giving advice of their own. Middle managers were wonderful in giving the best opportunity that they could for their employees and will back them up.

Cons

There's definitely a little truth to the sayings that First Data bought Fiserv, not the other way around, and stole the branding. First Data is not the most reputable company and absolutely does not care for their employees. Worse, they don't trust them. So spyware is installed on PCs to make sure you're working, time tracking is enforced for every hour of the full 40 hours, everything but the absolute bare minimum is blocked on the network (No social media, no personal emails, Stack Overflow was blocked for a little while until they caved from the massive backlash). Layoffs are now very frequent and you're nothing more than a number for that, with absolutely no regards to performance, coming from higher-ups. Middle managers just shrug and say they had no say. I've seen some of the best employees, full of passion and working for a long time, "let go" because they were technically the lowest position in the team. The corporate bureaucracy is the worst I have ever seen. Often forced to use some infrastructure or proprietary integration because it's some exec's baby, even if it's absolutely terrible and a common point of failure.

1.0
Mar 17, 2020

The negative reviews are true

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

it was great until Frank took charge. His influence has shredded all of the positive work Yabuki put in place.

Cons

Sapience monitoring that only serves to micromanage. Exec's who make high six or seven figures are telling employees to talk to their family about moving if they want to keep their job. Basically move or the hammer will fall. There have been little to no positive effects of the merger. Stockholders should be aware this company is going to internally crash and you will lose everything. The top talent are leaving in droves and the people who stay are overburdened every day.

Viewing 64 - 66 of 10,711 Reviews

Glassdoor has 11,783 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.