Fiserv reviews

3.0

44% would recommend to a friend

(10,711 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,711 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Oct 16, 2019

First Data takeover

Recommend
CEO approval
Business Outlook

Pros

Was an amazing culture that was highly engaged and thrived on progression. I loved that it was a growth company!

Cons

Fiserv has become First Data. The new COO and CHRO are only about cost cutting and micro management. It’s like we’ve reverted back to 1980’s. No work life balance, no more ability to work remotely. Crushing our talent pool. Incredible to see and experience the rapid decline in employee engagement. Maybe leadership will experience short-term gains to appease the street, but I wonder about the long-term impact.

2.0
Jul 16, 2017

Corporate Greed

Recommend
CEO approval
Business Outlook

Pros

Telecommuting allowed to ease cost of travel.

Cons

Pay increases only apply to upper management and not the workers that carry the day to day workload that makes the money for the company. Health insurance deductible gets higher every year while base salary doesnt increase. 1% increase only if you're lucky for most. Cant afford to be sick anymore between what insurance doent pay and the meager salary you bring home. Cost of living increases and million dollar bonuses are only for executives. Top management only concerned with numbers for stockholders, no concern for the quality of life of the workers. More jobs being outsourced putting Americans off the payroll to show profits for shareholders. Upper level making process changes are out of touch with actual processes in their ivory tower. Giving you a free bagel once a week instead of a decent wage. False publicity stating voted one of Forbes best companies to work for un America . HR organization is a joke, only for protection of Fiserv. Complain and find yourself out of a job. Sad when your weekends aren't yours anymore because your so overburdened with work and made to feel you're lucky to have a job. Depression sets in on Sunday. Layoffs are a regular event now, not a matter of if, just when.

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Fiserv Response
8y
We are very disappointed to hear this kind of feedback, and it has been shared with appropriate local HR resources so we can begin to address this as we strive to continue to excel as a FORTUNE™ Most Admired Company, an accolade we work very hard to achieve and take very seriously.
1.0
Dec 27, 2024

Toxic - Steer clear

Recommend
CEO approval
Business Outlook

Pros

The worker bees are generally great people to work with.

Cons

It has become an extremely oppressive environment to work. As a director, you would assume that I would have some control over how I manage my direct reports, but that is simply not the case. Everything is dictated and closely monitored by senior management. One misstep and your position will be eliminated, regardless of your title, knowledge or ability. Fiserv manages by threats and bullying. The morale of my staff is at an all-time low and sadly, there isn't a thing I can do about it without risking my own job. I have been at Fiserv for 20+ years and really believed that I would retire from Fiserv, but the Fiserv I grew to love is a thing of the past. I don't recognize what we have morphed into since the First Data takeover. I am actively planning my exit strategy.

Viewing 67 - 69 of 10,711 Reviews

Glassdoor has 11,783 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.