Fiserv reviews

3.0

44% would recommend to a friend

(10,711 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,711 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Oct 8, 2023

CEO is a doofus

Recommend
CEO approval
Business Outlook

Pros

Pay is decent and people who are left are good

Cons

The legacy First Data executive leadership team is a joke. They have destroyed an amazing culture and slowly taken every small perk that employees had away. They dont care what people think and nor do they care about Fiserv's clients. Board (which CEO is chairman of) voted to give Frank a 6% raise while employees got average of 1.5-2%. Fiserv has horrible reviews everywhere and exec team and HR do nothing about it. They, instead, send a happiness week email and expect everyone to smile through hell.

2.0
May 2, 2023

Stay away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of the pros have been weeded out of the company's growth and path.

Cons

Company issued "back to office" as a solution to reduce workforce without severance payout . Unfortunately, there is a majority of associates without proper workspaces or accessibility accommodations. People are usually found sitting in hallways and sharing wall outlets. The company promotes "One Fiserv" to account for the multiple acquisitions and eliminate cross over communications with clients. But business units do not collaboration together and there has been multiple occasions jeopardized each other, Diversity is a huge issues at Fiserv. As you walk the hallways and work with various product teams, you realize diversity pulls one way - especially with promotions and growth. Even though the up front work is cheap, the rework, communication and issues add up to cost even more. Products are not user-centered built. Majority of clients are moving off of Fiserv product to competition due to poor quality. The majority of the products are technology driven rather than user-centered driven. I have witness a majority of features descope accessibility and user experience because it would be difficult to accomplish from a development perspective - which our competitors are investing that time, gaining the market and eventually become critical disruptors.

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Fiserv Response
3y
Thank you for taking the time to share your experience. We are committed to creating a global workplace culture of inclusion, one that celebrates originality, values diversity and encourages and inspires our people to bring their authentic self each day. As a current associate your feedback is important to us, and we'd like to learn more about your experience. Please email recruiting@fiserv.com
1.0
Oct 10, 2022
Recommend
CEO approval
Business Outlook

Pros

They might pay you I guess

Cons

Regular arbitrary layoffs Regular reductions in benefits No real opportunity for advancement Hostility towards remote/WFH, while maintaining 24/7 availability expectations Preferential treatment and retaliation against those who speak out about isdues Fiserv values employees are held to look good on paper, but are entirely ignored or flouted by management Hemorrhaging clients due to outdated systems, cost cutting and corner cutting, and decline in services Forced relocation to New Jersey from sites across the nation and workers who were always remote as part of a tax benefit scheme for the CEO Annual increase caps prevent even keeping up with the rate of inflation Massively unstable working environment - constantly doing the work of 3 team members, do more with less, vital resources laid off without backups or replacement ESG and DEI initiatives at the expense of actual project development or industry growth, funds directed outwards for PR purposes rather than internally for employee benefit. Seem tailored to factionalize and pit employee groups against each other to keep them from challenging wildly unpopular choices by management Proctological levels of micromanagement : Sapience Spyware on computers, web filtering and screenscraping, badge-swipe logging, phone monitoring, excessive touch base meetings, etc - CEO and CTO also have a public history of using Spyware and email reading systems to access employee info and use this for their own gain (see leaks from JP Morgan) Cost-cutting measures to force costs onto employees rather than the company : forcing employees to purchase their own work devices and carry their own plans for on-call rotations at their own expense (and load company software/Spyware on personal devices used for work that company can then wipe at any time)

Viewing 70 - 72 of 10,711 Reviews

Glassdoor has 11,783 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.