Fiserv reviews

3.0

44% would recommend to a friend

(10,712 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,712 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Nov 29, 2021

The fall of Fiserv

Recommend
CEO approval
Business Outlook

Pros

Sadly, there are little "Pros" left. That is of course unless you come from Original First Data or are a J.P. Morgan executive looking for a change.

Cons

Fiserv bought First Data...or so the story goes. However, all the Fiserv management was replaced by Original First Data management. What was once Original Fiserv efficiency, has been replaced by First Data inefficiency. Processes that used to take 1-2 days now takes 5+ weeks. Where automation has been in place at Original Fiserv for a long time, the Original First Data practices of manual work is still enforced at the Original First Data Locations. This practice adds Weeks to months on to a project. This goes on, all the while senior leadership screams about how we must automate....except at Original First Data locations. When the Covid Pandemic came about, workers were praised for the high efficiency and productivity . They even said productivity had increased. During this time, offices were permanently closed. As soon as the new CEO takes over, he tells everyone to return to the office, relocate if you must, or you will be let go. There are plenty that would return to the office had they not closed their local office. But how do you expect people to up root their entire families because you want to fill a fancy new building in New Jersey? What about those that were hired as full remote? They too are being let go just because the CEO doesn't like remote workers. This is an old way of thinking and senior leadership...especially the CEO... need to get with the times. To make things worse, there is no real upward mobility left. Even if a new "senior leadership" position opens or is created, they will not promote from within. Even if someone had proven themselves more than competent, the instructions are to hire from J. P. Morgan only. There seem to be senior leadership jobs being created frequently just so that the J.P Morgan "Good Ole Boy's Club" can be recreated here at Fiserv.

1.0
Nov 19, 2021

Look elsewhere

Recommend
CEO approval
Business Outlook

Pros

First, the current 5 star reviews are highly suspect. I'll put money on it being the work of corporate shills. You can sense the low morale just strolling the hallways. Great people but they are leaving in droves. They will pay you but the lowest amount possible. Good if you are desperate for work. That's it.

Cons

Benefits are not competitive to industry standards. Expensive health insurance. Pay is on the low end. Raises and merit increases are just laughable. Poor stock options. Even poorer 401k. No matching. Hemorrhaging their best talent. Knowledgeable employees are leaving fast. Absolutely no work from home. The CEO even has the time to even review employee card scan history. Think about that. Who honestly has the time to worry about something so trivial? Key stoke and time tracking software installed on computers. Corporate loves to say they are all inclusive to LGBTQ community but the CEO donates over 100k to Trump and the Republican party. I'm sorry but that's just contradictory. It's public record, look it up. Corporate also loves to tout about their diversity. Go take a look at the people in the offices for directors and above. Very poor covid response. One of the last big companies to allow work from home and one of the first large companies to force a mandatory 5 days in the office. Even with the delta variant surging. Strong armed long term work from home employees to return to the office or resign. All during the pandemic. Absolutely abhorrent behavior from a CEO. The wonderful culture that Fiserv had is long gone . There is no hope. The toxic culture is trickling down from the executive suite. Honestly, please just look at the negative reviews. They are all spot on and truthful. I wish I was kidding. Run away from this place and don't ever look back. It's truly a sinking ship.

1.0
Feb 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Since the acquisition and merger with First Data; none.

Cons

Fiserv is reverting to antiquated work/life balance polices such as; installing mandatory spyware to track all employee activites, as well as eliminating all remote work opportunities

Viewing 82 - 84 of 10,712 Reviews

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