Fiserv reviews

Dysfunctional work environment, poor management, and workplace harassment. An employee who left the company last year warned me that the manager I worked for was difficult to work with and was the main reason he left Fiserv. It was all true as the manager allowed workplace harassment to go on for months before I decided it was enough. The team I worked for was under staff and under a lot of stress and often acted unprofessionally. Lashing out employees in a disrespectful manner and getting into arguments. After numerous attempts to remedy the situation, I decided it was time to leave a very bad situation. This company is not one of the friendliest companies. It is one of the most prejudice and dysfunctional companies I have ever seen. If you want to work here make sure get on the right team with a good manager that respects diversity and does not cater to one race.

Sapience (computer software that tracks clicking, mouse movements, etc… in order to ensure employees stay on track and work number of hours they claim they’re working). This is a game you have to play to ensure you are getting credit for times away from your computer (like an in-person meeting where you are doing nothing in your computer). If you don’t send a calendar invitation in outlook to someone when you have a ten-minute work related conversation then it looks to Sapience like you’re idle. And if they forget to accept the invitation then you don’t get credit. It’s not that hard to play the game, but causes a lot more anxiety than you would think and forces you to think about something else than your tasks. You should be graded more on whether you’re getting stuff done instead of spying on your computer activities. Ridiculous, especially for professionals with 10+ years of experience and six-figure salaries. You hired those types of people because they are professional, not because they’re untrustworthy slackers.