Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 794 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 63% of employees would recommend working at Five9 to a friend and 52% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Five9?

63% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 59 reviews)); "Great Leadership and Values." ((in 45 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 45 reviews)); "Good work life balance and can log off at 5" ((in 41 reviews)); "The pay and stock options were good" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 15 reviews)); "PTO is limited (too low by SV standards)" ((in 11 reviews)); "constant layoffs due to frequent org changes" ((in 8 reviews)); "lack of career growth plans" ((in 5 reviews)); "Too many training activities being asked to be done outside of your work hours that leaves you exhausted due to little rest." ((in 4 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What are the top reviewed Five9 locations?

San Ramon , San Francisco , Atlanta , Chicago , New York , Boston , Phoenix , Denver , Columbus , Pleasanton , Richmond , Washington , Charlotte , Dallas , Tampa , American Fork , Salt Lake City , Minneapolis , Eureka , San Jose , Santa Clara , Hartford , Portland , West Palm Beach , Orlando , Remote , Newark , Hopewell , Princeton , Draper

Five9 reviews

3.6

63% would recommend to a friend

(756 total reviews)

Amit Mathradas

63% approve of CEO

52% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

756 reviews

2.0

Jun 13, 2015

High ambition low execution

Managing architect

Recommend

CEO approval

Business Outlook

Pros

The company was willing to try new and innovative things.

Cons

They didn't have the staff to execute on what they wanted to do. They are split across geographical regions and have no hiring bar. It makes for a rough place to work.

1.0

Mar 12, 2013

Maybe if you're green and can't find work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company lunch on Friday. Company social every few months.

Cons

- agreed to pay rate on phone, then wrote contract for lower, had to check them -unfriendly work environment. Type where you say Hi to many people and they just look at you -Not my job mentality - heavy - Trying to engage departments to handle issues with product -tier 1 to 3 tech support does no troubleshooting -Tier 1 to 3 tech support can engage All Execs and Engineers in Service alerts, for problems as small as accepting an invalid certificate on a webpage.... basic stuff that should be screened prior to engaging such high levels. - All the original Engineers are gone, leaving only those stumbling to figure out what is in place. -execs try to micromanage everyone when they're clueless and just panic.... not good

1.0

May 8, 2025

Could be better!

Chro

Recommend

CEO approval

Business Outlook

Pros

Pays well. Mid management and below are nice.

Cons

Senior leadership takes a lot of money home but they are not as capable as they should be. Which I feel is unfair. There is nepotism. There is targeted discrimination. There is unfairness against minority ethnic groups.

Viewing 34 - 36 of 756 Reviews

Jobs at Five9

Enterprise Customer Success Manager

Associate Customer Success Manager

Enterprise Customer Success Manager

Associate Customer Success Manager

Director, IT Program Management

Five9

Five9 reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

High ambition low execution

Maybe if you're green and can't find work

Could be better!

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