Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 794 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 63% of employees would recommend working at Five9 to a friend and 52% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Five9?

63% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 59 reviews)); "Great Leadership and Values." ((in 45 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 45 reviews)); "Good work life balance and can log off at 5" ((in 41 reviews)); "The pay and stock options were good" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 15 reviews)); "PTO is limited (too low by SV standards)" ((in 11 reviews)); "constant layoffs due to frequent org changes" ((in 8 reviews)); "lack of career growth plans" ((in 5 reviews)); "Too many training activities being asked to be done outside of your work hours that leaves you exhausted due to little rest." ((in 4 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What are the top reviewed Five9 locations?

San Ramon , San Francisco , Atlanta , Chicago , New York , Boston , Phoenix , Denver , Columbus , Pleasanton , Richmond , Washington , Charlotte , Dallas , Tampa , American Fork , Salt Lake City , Minneapolis , Eureka , San Jose , Santa Clara , Hartford , Portland , West Palm Beach , Orlando , Remote , Newark , Hopewell , Princeton , Draper

Five9 reviews

3.6

63% would recommend to a friend

(756 total reviews)

Amit Mathradas

63% approve of CEO

52% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

756 reviews

5.0

Feb 25, 2016

I like my job for the first time in years!

Operations

Recommend

CEO approval

Business Outlook

Pros

- Senior Management cares about its employees and their customers - Even though it can be a high stress environment their is not much infighting or back room deal making between the departments and teams. - Good benefits, great employee perks - Leveraging new technology to improve the product and the customer experience

Cons

- Not always waiting until a product is ready before its released - Internal communications need to be more open too many silos between different teams leads to poor messaging to the customer

2.0

Sep 16, 2014

Lack of Process Hurts Long-Term Viability

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* Compensation and benefits package were fantastic * Experienced an IPO during my tenure

Cons

* "Legacy" employees, particularly at high-levels, are preventing company from moving forward * Politics * Lack of transparency

1.0

Dec 9, 2021

Worst management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

lot of changes in management . No 401k plan .No work life balance.

Cons

Worst Micro managing team and horrible culture. I can’t believe anyone still works there under new management. Beware of new management !!! I would not recommend to any of my friends to work over there. unbelievable worst organization how other reviews says good culture it is. Managers never care about team members. work life balance is horrible.

Five9 Response

4y

Thank you for taking the time to provide your feedback. I would encourage and invite you to speak to your HR People Partner regarding your feedback so we can have the opportunity to improve the situation. We have had a 401(k) plan for some time and also have an employer match too. We are intentional about our culture and employee experience, particularly our employees' work life balance. We just measured our employee engagement and are proud of our high score of 89%. Thank you again for your feedback.

Viewing 31 - 33 of 756 Reviews

Jobs at Five9

Enterprise Customer Success Manager

Associate Customer Success Manager

Enterprise Customer Success Manager

Associate Customer Success Manager

Director, IT Program Management

Five9

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I like my job for the first time in years!

Lack of Process Hurts Long-Term Viability

Worst management

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