Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 794 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 63% of employees would recommend working at Five9 to a friend and 52% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Five9?

63% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 60 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 46 reviews)); "Great Leadership and Values." ((in 44 reviews)); "Good work life balance and can log off at 5" ((in 39 reviews)); "The pay and stock options were good" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"No 401K match by the company" ((in 13 reviews)); "And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 12 reviews)); "layoff has been twice already in a span of 12 months" ((in 9 reviews)); "Limited career growth for outsourced workforce" ((in 4 reviews)); "Can be long hours, but where isn't it?" ((in 3 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What are the top reviewed Five9 locations?

San Ramon , San Francisco , Atlanta , Chicago , New York , Boston , Phoenix , Denver , Columbus , Pleasanton , Richmond , Washington , Charlotte , Dallas , Tampa , American Fork , Salt Lake City , Minneapolis , Eureka , San Jose , Santa Clara , Hartford , Portland , West Palm Beach , Orlando , Remote , Newark , Hopewell , Princeton , Draper

Five9 reviews

3.6

63% would recommend to a friend

(756 total reviews)

Amit Mathradas

63% approve of CEO

52% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

756 reviews

2.0

Mar 21, 2016

Dysfunction Junction

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great East Bay location - Decent work/life balance - Revenue continues to grow - On the road to sustained profitability, so stock should continue to respond - Cloud is the future so company outlook is good

Cons

- Extremely small budgets - Certain departments running very lean (not willing to invest in additional headcount / outside help to alleviate heavy workloads) - CEO micromanages (extreme lack of trust in employees outside of his inner circle) - Many employees / vendors are personal friends of CEO - Departments often fail to work together harmoniously (lots of silos) - Lacks team philosophy - Renegade sales force rarely follows protocol

Five9 Response

10y

Thank you for your comments. We are glad that you enjoy a healthy work/life balance at Five9 and believe that the company outlook is strong - we feel the same! In order for us to continue to grow profitably, it is essential that we closely monitor spending and focus our investments in key areas. While we realize this can be frustrating for some, we recognize and truly appreciate the hard work, commitment and ongoing contributions of our employees to help us achieve our goals.

5.0

Feb 25, 2016

I like my job for the first time in years!

Operations

Recommend

CEO approval

Business Outlook

Pros

- Senior Management cares about its employees and their customers - Even though it can be a high stress environment their is not much infighting or back room deal making between the departments and teams. - Good benefits, great employee perks - Leveraging new technology to improve the product and the customer experience

Cons

- Not always waiting until a product is ready before its released - Internal communications need to be more open too many silos between different teams leads to poor messaging to the customer

4.0

Nov 24, 2015

Great Coompany

Director of strategy

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good management, good location, free lunch

Cons

No 401k match, sales support not up to par with others

Viewing 721 - 723 of 756 Reviews

Jobs at Five9

Senior People Partner

Senior People Partner

Senior Site Reliability Engineer – Compute Platforms

Director, IT Program Management

Senior DevOps Engineer

Five9

Five9 reviews

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Dysfunction Junction

I like my job for the first time in years!

Great Coompany

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