Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 794 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 63% of employees would recommend working at Five9 to a friend and 52% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Five9?

63% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 59 reviews)); "Great Leadership and Values." ((in 45 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 45 reviews)); "Good work life balance and can log off at 5" ((in 41 reviews)); "The pay and stock options were good" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 15 reviews)); "PTO is limited (too low by SV standards)" ((in 11 reviews)); "constant layoffs due to frequent org changes" ((in 8 reviews)); "lack of career growth plans" ((in 5 reviews)); "Too many training activities being asked to be done outside of your work hours that leaves you exhausted due to little rest." ((in 4 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What are the top reviewed Five9 locations?

San Ramon , San Francisco , Atlanta , Chicago , New York , Boston , Phoenix , Denver , Columbus , Pleasanton , Richmond , Washington , Charlotte , Dallas , Tampa , American Fork , Salt Lake City , Minneapolis , Eureka , San Jose , Santa Clara , Hartford , Portland , West Palm Beach , Orlando , Remote , Newark , Hopewell , Princeton , Draper

Five9 reviews

3.6

63% would recommend to a friend

(756 total reviews)

Amit Mathradas

63% approve of CEO

52% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

756 reviews

5.0

Jan 2, 2015

Compared to the competitors I've worked for in the Contact Center Industry....Five9 ROCKS!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Five9 is Agile, Nimble, Quick, Forward-Thinking, and Fast-Paced. The general atmosphere is very comfortable and supportive. Because Five9 is smaller and on the growth up-swing, there is a lot of flexibility to influence changes and make a difference, whereas with larger companies, that's not possible. The Executive Management Team is very focused and engaged. When they say they are going to do something....it happens. They are also VERY forthcoming with the entire organization as to challenges, goals, plans ,etc. WAY more-so than any other company I've worked for. It's refreshing because you feel as though you are part of the Vision and the Operational Agenda.

Cons

The biggest challenges are the usual challenges any company who is growing faces. As we bring on a ton of new customers, we need to scale.

5.0

Dec 8, 2014

Good company, normal growing pains

Sales

Recommend

CEO approval

Business Outlook

Pros

The company has a great product and roadmap, and is poised to be a serious competitor. IMO, we are an underdog that is still climbing our way up, based on our strong market potential. To me, this is a great time to be here and watch the success unfold. The company and management team values work-life balance, and does a lot to foster that culture through activities, free friday lunches, etc.

Cons

As with any fast growing company, we do have growing pains. Processes need optimizing, and we could use some training and development plans for the existing teams.

5.0

Nov 25, 2014

Great place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Started at Five9 a few months ago and love it so far. IMO, company has a great work environment, capable executive team, and is at the cusp of the next growth stage.

Cons

The only con I would say is lack of some of the large company benefits, for e.g., 401k match. However, that is to be expected from a company this size (and at this stage of growth). Good news though is that new benefits are being added regularly.

Viewing 736 - 738 of 756 Reviews

Jobs at Five9

Senior People Partner

Senior People Partner

Director, IT Program Management

Senior DevOps Engineer

Senior Site Reliability Engineer – Compute Platforms

Five9

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Reviews by job title

Compared to the competitors I've worked for in the Contact Center Industry....Five9 ROCKS!

Good company, normal growing pains

Great place to work!

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