Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 794 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 63% of employees would recommend working at Five9 to a friend and 52% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Five9?

63% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 59 reviews)); "Great Leadership and Values." ((in 45 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 45 reviews)); "Good work life balance and can log off at 5" ((in 41 reviews)); "The pay and stock options were good" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 15 reviews)); "PTO is limited (too low by SV standards)" ((in 11 reviews)); "constant layoffs due to frequent org changes" ((in 8 reviews)); "lack of career growth plans" ((in 5 reviews)); "Too many training activities being asked to be done outside of your work hours that leaves you exhausted due to little rest." ((in 4 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What are the top reviewed Five9 locations?

San Ramon , San Francisco , Atlanta , Chicago , New York , Boston , Phoenix , Denver , Columbus , Pleasanton , Richmond , Washington , Charlotte , Dallas , Tampa , American Fork , Salt Lake City , Minneapolis , Eureka , San Jose , Santa Clara , Hartford , Portland , West Palm Beach , Orlando , Remote , Newark , Hopewell , Princeton , Draper

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Five9

Five9 reviews

3.6

63% would recommend to a friend

(756 total reviews)

Amit Mathradas

63% approve of CEO

52% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

756 reviews

5.0

Feb 12, 2026

Good company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good salary, people and atmosphere in the company

Cons

no cons, good company, recommend

3.0

Feb 5, 2026

Good for experience, but lacking stability.

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Great place for those just starting their careers to gain experience and learn the ropes. The hybrid work setup is well-implemented and provides a lot of flexibility for your daily schedule.

Cons

Be prepared for frequent organizational shifts; changes are constant and can be disruptive. There is a lack of job security with recurring layoffs. Additionally, the culture has shifted away from prioritizing work-life balance, making it difficult to disconnect.

1.0

Feb 3, 2026

Company is no longer in it to win it

Senior manager

Recommend

CEO approval

Business Outlook

Pros

The employees are the only pro. They come to work even when the future looks bleak and they rally together in tough times.

Cons

The company culture is nonexistent. No clear path for the future and work life balance is a pipe dream.

Viewing 19 - 21 of 756 Reviews

Jobs at Five9

Associate Customer Success Manager

Enterprise Customer Success Manager

Senior Product Manager, AI Innovations - Agent Assist

Professional Services Program Manager

Product Management Director – Outbound Contact Center Solutions

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Good company

Good for experience, but lacking stability.

Company is no longer in it to win it

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