Fivestars reviews

3.9

70% would recommend to a friend

(267 total reviews)
avatar

Victor Ho

93% approve of CEO

66% positive business outlook

Fivestars has an employee rating of 3.9 out of 5 stars, based on 267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fivestars employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

267 reviews
3.0
Aug 7, 2017

Outside Sales/Loyalty Consultant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Opportunity to build great relationships with coworkers and business owners *Free lunches/snacks when you are in the office (which office locations are in trendy locations) *You are able to be out and about, on your own and in your own vehicle (be prepared to put major miles on your car and dials on your own cell phone with little compensation). You won't be stuck in a cubical all day, which management will constantly tell you that you are "privileged" for this. *If you can "kill it"(also a commonly used word in this company) out in the field hard enough, the commission will add up. Quotas are getting harder and harder to hit FYI. *You will learn to grow thick skin fast in a B2B role. But learning this will help you in your career, and life in general.

Cons

*Most in management/team leads were promoted due to favoritism, and "opportunity for growth" is what will be told to you during the hiring process, but not actually offered to all who aren't favored. *Training will have you sent to San Francisco for 2 weeks... sounds nice, huh? Come to find out they will "wine and dine" you, just long enough for you to learn about, and believe in the product so much that you never are given a real sense of reality to what happens to you once you get out in the field. Drinking their Kool-Aid will only give you blurry vision for so long. *Throughout the day you will be communicating with your sales team on an app called Slack. If you do not communicate enough of this app, you will be called out for this....even though your position will be sales and you are supposed to focus on meeting with business owners, they will still expect you entertain one another throughout the day on this app. *Beware of any confidentiality with you manager, especially if you are needing support during a hard week/month that you are having trouble hitting your numbers. Some will answer your phone call and put you on speaker without warning you, allowing anything you say to be projected, leaving you vulnerable. We all need managers that we can trust, and with this company, there are only a handful of those. *Lastly, be prepared to be called out on Slack/sales meetings by your manager, especially if you are having a slow sales month. They will semi praise you for doing well, however the managers have WAY TOO MUCH time on their hands for how often they are commenting on this app.

1.0
Jul 28, 2017

FS Going Downhill

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best part about this company is building relationships with some great people who work there.

Cons

Everything else is BAD, you are getting paid way below market. You'll learn pretty quickly that management sucks, just look at how often VPs and heads of FiveStars has stepped down from those roles. Good luck trying to move on up, especially if you are in Sales/CS/AM. I recommend you STAY AWAY if you're in sales unless you don't mind slaving away grueling work hours for little to no pay. Product model hasn't worked for way too long now and FiveStars still hasn't figured it out, they always say they rolled out new features but every improvement turns out to be a disaster. FiveStars just doesn't care enough about the bottom funnel of their employees, ask them about their employee turnover rate. AEs at other companies are looked up upon and make good money because sales is a hard job and they deserve the uncapped commission! Here at FiveStars, they hire anyone as AEs and they leave the company just as quick as they're hired because they are not equipped to sell a platform like FiveStars. I decided to leave after watching all their best employees leave for better opportunities, told myself I deserved better. Good riddance.

4.0
Jul 24, 2017

Loyalty Consultant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Culture is great, CEO cares about company and employees, training opportunities are wonderful

Cons

no cons at this moment

Viewing 145 - 147 of 267 Reviews

Glassdoor has 296 Fivestars reviews submitted anonymously by Fivestars employees. Read employee reviews and ratings on Glassdoor to decide if Fivestars is right for you.