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Flight Centre Travel Group

Engaged Employer

Flight Centre Travel Group reviews

3.4

55% would recommend to a friend

(2,391 total reviews)

Graham Turner

67% approve of CEO

49% positive business outlook

Flight Centre Travel Group has an employee rating of 3.4 out of 5 stars, based on 2,391 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Flight Centre Travel Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Travel discounts Good training program

Cons

Terrible basic pay especially for London There are the haves and have nots as far as client accounts go. If you have a good client base you can make a lot of money, if you don’t then it’s a real struggle. You’ll keep being told new business is coming…our sales team are great….yet the new business never comes. Can’t progress unless you are prepared to be in office 3 days a week If you are on sick leave on an ‘office day’ they expect you to make up that office day.

3.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Rewarding and engaging role, especially if you enjoy helping customers plan travel. Strong team culture at store level. Great earning potential for high performers. Incentives and recognition programs (e.g. Global events). Fast-paced environment that builds resilience and sales skills.

Cons

Frequent changes to commission and wage structures created instability. Poor work-life balance, with long hours and weekend expectations. “Family” culture promoted, but flexibility often not supported by area leadership. High pressure to meet KPIs, which can feel relentless. Disconnect between head office decisions and frontline reality.

Viewing 10 - 12 of 2,391 Reviews

Glassdoor has 2,456 Flight Centre Travel Group reviews submitted anonymously by Flight Centre Travel Group employees. Read employee reviews and ratings on Glassdoor to decide if Flight Centre Travel Group is right for you.